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Project Manager - Richmond - £30k - £34k

Posted 22 January by Lamb Personnel Ltd Ended

We have an exciting new opportunity for a Project Manager to join this charity organisation based in Richmond, Surrey. As a Project Manager, you will be required to deliver a project focused on supporting emergency services personnel (including police, fire, ambulance, search & rescue) and their families across England, Wales, Northern Ireland and Scotland.

Duties include:-

Management and Service Development:

  • You will be required to progress the project plan in lines with the company development strategy and grant application proposal.
  • Set and monitor targets and key performance indicators for the Project and produce quarterly progress reports as required by other departments.
  • Build and develop relationships with key personnel within the emergency services, the department of culture, media and sport and other organisations that support emergency services personnel.
  • Develop and coordinate a training programme for emergency services and direct support offer to emergency services personnel and their families.
  • Promote the work of the project, including presenting at conferences and external project showcase events.
  • Plan and develop a dedicated web resource for emergency services personnel and their families.
  • Make use of new and emerging technologies available to deliver support services; including telephony, websites, email, instant messaging etc., to develop access to support for emergency services personnel.
  • Contribute to income-generation activity by providing inputs to plans and funding proposals, and development of new projects.

Projects, Policy &Best Practice:

  • Lead on the development, review and implementation of organizational policies, procedures and practice in areas relevant to allocated responsibilities.
  • Contribute to the development and promotion of best practice in areas relevant to allocated responsibilities by keeping informed of good practice both inside and outside of the organisation.
  • Ensure that the needs of under-represented groups are considered in the development of new and existing services and in the recruitment of project volunteers.


  • Provide management advice and support on project related issues across all Nations/Regions, working in conjunction with the relevant geographical Lead Managers and Regional Chairs, to build volunteer capacity locally.
  • Liaise with areas across all Nations/Regions and National Helpline staff to coordinate direct support to emergency services personnel and their families.


  • Publicise peer support within police, ambulance, fire and search & rescue and associated support networks across England, Scotland, Wales and Northern Ireland.
  • Recruit, train, induct and support Volunteers in providing practical and emotional support to emergency services personnel and their families.
  • Train existing Volunteers to better support bereaved emergency personnel.


  • Coordinate and deliver peer support training to emergency services groups.
  • Coordinate and deliver training to Volunteers, enabling them to provide support directly to emergency services personnel across Regions and Areas in England, Wales and Northern Ireland.
  • Design and develop self-help resources for the emergency services personnel.


  • Contribute to developing and maintaining the preparedness of Cruse to respond to major incidents; including the development of appropriate systems and procedures.
  • Act as one of the lead managers on the deployment and support of 'rapid-response’ volunteers to provide bereavement support in the event of major incidents throughout England, Wales and Northern Ireland

To be considered you will have:-

  • High level project management skills and delivering projects in full and on time.
  • Experienced in designing and delivering training or making presentations.
  • Experience of managing relationships with a range of customers, clients or stakeholders.
  • Knowledge of the emergency services and the issues and concerns which may impact upon those communities.
  • Experience of working (on a professional or voluntary basis) in a health or welfare environment, or one where there is a primary need to support or care for others.
  • Knowledge and understanding of the ethos and values of the voluntary sector and of the implications of working with volunteers.
  • Excellent interpersonal skills, including the ability to effectively communicate with others.
  • Excellent training and presentation skills.
  • Able to work within a team both as a member and leader of a team and be self-motivating, work autonomously and achieve set outcomes.
  • Able to network effectively and to enthuse and motivate others.
  • Proficiency in using IT, including email and standard software packages.
  • Excellent administrative skills and ability to keep accurate records.
  • Ability to prioritise work in a demanding environment, including excellent time management skills.
  • Sensitivity to the differing needs of individuals in working within a diverse client and volunteer base.

Salary : £30k - £34k

Hours of work: Monday - Friday 9-5.30

We do try to get back to as many applicants as possible, however some roles are in very high demand, and we will always carefully select and shortlist the resumes that are most aligned to our clients requirements; so if you have not heard back from us within 2 weeks, then please assume that your application has not been shortlisted on this occasion.

Required skills

  • Emergency Services
  • Presentations
  • Project Management
  • Training

Reference: 33855892

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