Project Manager - Ministry of Justice Account

Posted 14 March by thebigword

thebigword is a global, technology enabled language solutions provider, that delivers translation (written word) and interpreting (spoken word) services. thebigword employs 500 people based in 13 offices in 11 countries, working with more than 12,000 linguists worldwide.

At the centre of thebigword approach is delivering customer focussed solutions, of the highest possible quality and making the global communication process smooth for over 2,500 public and private sector clients.

We are currently looking for a Project Manager/ Account Manager to join our team on the MOJ contract in Leeds where you will be responsible for coordinating the delivery of translation projects from start to finish to our clients, ensuring clear communication channels at all times to guarantee consistency in delivery of the projects to high profile clients.

You will be the first point of contact for clients on a daily basis and have the responsibility of managing and delivering translation projects within agreed time-scales and budget. The ideal candidate will have excellent communication skills with the ability to build credible relationships with internal and external stakeholders. Your organisational skills will be second to none and you will have solid experience of working in a fast paced, ever changing environment.

Key Responsibilities include:

  • Manage clients needs and expectations, responding as necessary
  • Establishes, maintains and develops client relationships
  • Manage clients needs and expectations, responding as necessary
  • Responsible for all aspects of the projects managed, including project planning, quality, scheduling, booking resources and provision of status reports (internal and/or to clients as required).
  • Responsible for managing own spend effectively in order to meet financial targets.
  • Provide accurate status reports

Key skills and experience required:

  • Account Coordination/management experience
  • Time management & prioritisation skills
  • The ability to manage tight deadlines/schedules
  • High level of IT literacy
  • Strong oral and written communication skills
  • Problem-solving skills

We offer a full training and support program with competitive rates of pay and the opportunity to be part of the most prestigious and fastest growing language service organisations.

Please note: Due to the nature of our business, all successful applicants will be required to complete a basic criminal records disclosure.

thebigword is committed to encouraging diversity and opposing all forms of discrimination in our working environment. Our aim is that our workforce will be truly representative of all sections of society and each employee feels respected and able to give of their best. As an international company that operates worldwide and due to the nature of our industry we are a multicultural company. We have a large diverse client base which demands diversity amongst our employees to be able to service our clients effectively, thus meaning we employ people from different cultures and we do not discriminate against people on grounds of race, ethnic origin, colour, nationality, religion, age, gender reassignment, marital status, sexual orientation, or disability

Reference: 34688523

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