Sector: Defence and Surveillance
Special Requirements: British Passport Holder ESSENTIAL
To support the Service Team in the delivery of project and service tasking. Working within the Service Team to deliver solutions and services to the Air Traffic Control (ATC), public services and military markets.
Joining a team of 6, the job holder will be working across a portfolio of support contracts ranging from 50k to 750k. This role holds no budgetary responsibility. Offsite UK travel will be required from time to time.
*Manage key project & service issues as directed by the Line Manager to ensure successful outcomes.
*Support the Service department to deliver projects to time cost and quality.
*Support the acceptance testing of customer systems.
*Assist the service team in the management of suppliers.
*Take direction from the Project Managers and team leaders to meet the company needs.
*Management of helpdesk call and customer returns processes.
*Assist the Service team in reporting to the client to ensure clear communications are maintained.
*Adherence to change control processes to ensure project configuration management is maintained at all times.
*Liaise with and manage sub-contractors to ensure the necessary work is completed and the best results are achieved.
*Follow best practice guidelines at all times when completing assigned tasks.
*Adhere to all H&S related legislation
*Experience working in a project/service delivery environment
*Experience in a customer facing service engineering role
*Implementing, managing & maintaining Microsoft Windows\Server environments including active directory
*An understanding of networking and associated technologies
*An understanding of visual and audio technologies (analogue & digital)
*Competent in the use of Microsoft Office
*Competent in the use of Microsoft Visio
*An understanding of satellite communications and associated technologies (Inmarsat, Iridium, GPS) etc (Desirable)
*An understanding of virtual environments (Desirable)
*Network+/ A+ Certification or equivalent
*HNC/HND Electrical/Electronic Engineering (Beneficial).
*Valid UK driving licence essential.
*Ability to obtain SC
To make an application for this role please submit your CV to or for more information call .
Thank you for your interest in this vacancy. Omega Resource Group is a technical and engineering specialist agency and we also recruit for Project Managers, Programme Managers, Project Coordinators, Design Engineer, Project Directors, Programme Directors and Operation Managers.
Omega Resource Group Ltd is acting as an Employment Agency in relation to this vacancy.
- project manager
- project engineer
- electrical engineering