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Project Adminstrator - Finance Sector

Posted 31 January by Harvey Nash Group Ended


TLS Mailbox reviewer / 1st line responder

  • Obtain answers to any questions asked
  • Raise Order forms required
  • Obtain Sales Order sign off from customer
  • Complete background notes as to customer requirement
  • Provide Order Form to WGC implementations team

* Customer Tracking

  • Update Customer tracking spreadsheet
  • Obtain updates from Commercial Helpdesk regarding current discussions
  • Obtain updates from WGC project team regarding status
  • Provide regular reporting to wider TLS Project Team / Management team
  • Highlight customers who have not responded
  • Make direct contact 1-1 for these customers - email and phone

* Customer Co-ordination

  • Manage communication with the customer during their implementation project
  • Respond to requests from CI Admin and CI Tech teams to progress orders
  • High level boarding tasks - inc boarding and 2nd sight boarding
  • Administration to prepare paperwork and rollout plans
  • Daily reviews of Estate Manager to provide status updates of overnight upgrades
  • Work closely with internal teams such as Support Desk, CI Tech, Sales

Essential Skills

* Project Management/Coordination experience

* Excellent organization and multi-tasking skills

* Attention to detail

* Excellent written and verbal communication

* Ability to work well in a team environment

* Able to work in a fast-paced environment and manage a variety of responsibilities at the same time

* Able to respond to multiple demands and effectively manage multiple simultaneous projects

* Ability to establish and manage priorities

* Experience in payments industry and/or technical knowledge of payment processing

* Microsoft Excel beginner to intermediate skill level

* Working knowledge of Microsoft Office, Outlook, Internet and web based order systems

* Highly organized with strong attention to detail

* Good communication and able to work well in a team

* Be able to effectively communicate information both verbally and in writing in a clear and coherent manner.

Reference: 34362478

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