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Programme Management Office Programme Manager

Posted 7 March by Pearson UK Featured Ended

Programme Management Office Programme Manager



Pearson is a global education company that helps people around the world to make progress in their lives through learning. With a rich heritage that combines 50 years of experience in publishing with the latest learning technology and digital services, we help people to learn whatever, wherever and however they choose.

We are now transforming Pearson to accelerate our activity in digital learning, education services and emerging markets. This will enable us to make a lasting impact in helping to solve some of the most important challenges in global education. We’re here to help people make progress in their lives through access to better learning. By helping them along their journey of discovery and inspiration, we aim to cultivate a lifelong love of learning that enables them to enjoy a robust and fulfilling life - whether that’s through employment or simply the ongoing joy of learning.

Pearson Finance Services:

Pearson Finance Services (PFS) is a dedicated captive finance shared service centre established in 2016 as part of a major efficiency programme across Pearson’s global finance function. PFS is a central part of the ‘FInance Operations’ organisation within Pearson which is accountable for the delivery of all finance services, including financial control to the business. The services provided by PFS to its internal customers are Financial Reporting & Control; Financial Planning & Analysis; Project Accounting & Fixed Assets and Operational Finance. PFS receives transactional finance services (P2P, O2C, R2R) from Pearson’s Business Process Outsourcing centre in Bangalore, with PFS being responsible for reviewing the quality, completeness and timeliness of these services.Both the Reporting Centre of Expertise and Intelligent Automation functions are also located at the Belfast site.

There are currently over 120 employees in PFS servicing four Senior Vice Presidents (SVPs) across Pearson finance who are accountable for finance services in the UK, North America and a number of Pearson businesses.

Job Title:PFS Programme Management Office (PMO) Programme Manager - Reporting to Head of PFSSummary of role:

The PMO programme manager is responsible for supporting the Head of PFS across all non-service delivery areas within PFS. The Programme Manager will lead a team of project analysts and experienced specialist project managers to deliver the following:

PFS Transformation

  • Project/programme management of all major transformation initiatives impacting PFS;

  • Working with the Head of PFS and Service Delivery Director to identify strategic initiatives to grow and develop Pearson Finance Services as a key part of the Pearson Shared Services organisation;

  • Leading a team of project analysts and specialist project managers in PFS to implement strategic change and transformation programmes;

Internal PFS Control Processes

  • Definition and governance of internal control processes in PFS including:

  • Risk management

  • Change Control & management of the PFS ‘Service Catalogue’

  • Business Continuity Planning

  • Internal Audit

  • General Data Protection Regulation (GDPR)

Demand management & problem/incident management

  • Definition of internal processes and controls with respect to demand management relating to service provision;

  • Definition and oversight of service incident/problem management processes and controls

Service Transition

  • Project management of any service transitions into or out of PFS to ensure quality knowledge transfer and adherence to acceptance criteria

Continuous Improvement (CI)

  • Establishment and embedding of a culture of Continuous Improvement within PFS

  • Coaching and training internal PFS teams on process improvement methodologies such as Lean Six Sigma/DMAIC

  • Define approach for measurement of crystallisation of benefits

Pearson Finance Project Support

  • Support for internal finance projects across Pearson as required
Main activities/responsibilities:

Member of PFS leadership team driving the overall transformation of PFS to a mature shared service organisation and managing the ongoing non-service delivery operations.

PFS Transformation

  • Lead the PMO team based within PFS to identify strategic projects designed to drive change and transformation are delivered to plan and provide measurable improvements, providing project and programme management support where required.

  • Define approach for measurement of defned benefits, and track and/or deliver benefits to agreed targets;

  • Agree the portfolio of projects with PFS Directors and maintain/update project portfolio to reflect changing priorities;

  • Build strong network within Pearson to understand and manage inter-dependencies with global transformation initiatives (e.g. Global Capability Organisation; The Enabling Programme; Reporting Centre of Expertise, Intelligent Automation Centre of Expertise, Controls Centre of Expertise);

  • Implement strong governance processes to manage the identification, prioritisation and execution of projects across PFS;

  • Lead team of project analysts and specialist project managers supporting the execution ofprojects across PFS and the wider Finance community.

Demand management & problem/incident management

  • Lead in the design and implementation of a demand management protocol to be rolled out across all service delivery teams within PFS, liaising with all relevant parties as necessary;

  • Design and implement internal processes for problem/incident management across service delivery teams;

  • Development of reporting cadence on demand/problem/incident management

Service Transition

  • Project management of any service transitions into or out of PFS to ensure quality knowledge transfer and adherence to acceptance criteria;

  • Definition of acceptance criteria;

  • Design of knowledge transfer processes and documentation

Internal PFS Control Processes

  • Definition and governance of internal control processes in PFS including:

    Risk management: development of a risk management emthodology for PFS consistent with the Pearson corporate approach
  • Reference: 34623146

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