Professional Indemnity Claims Handler
Job Market - Insurance
Professional Indemnity Claims Handler - Core duties
To take ownership of end-to-end handling including investigation, negotiation and / or conduct of defence of allocated low to medium complexity Professional Risks claims.
Investigate externally, participate fully in and control individual claim tactics and negotiate settlement of low to medium complexity claims promptly, economically and equitably.
Provide excellent customer service at all times helping to contribute to being a market leading claims function.
Ensure consistent application of client claims and reserving policy so that claims are dealt with fairly and costs are properly controlled supported by the use of the most appropriate approved external suppliers.
Take a pro-active approach to investigation, ADR and negotiation to avoid unnecessary litigation.
Identify trends and pass on information on risk to the Claims Team Leader(s) / Technical Claims Manager(s) / Operations Manager and insurers to help manage the profitability of the portfolio we manage.
Engage in continuous self-development and understand forthcoming changes in the profession so that you can provide market leading solutions.
Build and maintain effective working relationships with intermediaries / customers and suppliers to ensure defined service levels are met and exceeded.
Provide control of claims to settlement as per the stipulations contained within the authority matrix and ensure consistency in the quality of estimates.
Professional Indemnity Claims Handler - Key characteristics
Working towards CIP/ACII or suitable legal qualification (Essential)
Customer focussed and target driven.
Demonstrable technical claims experience and product knowledge.
Demonstrable understanding of relevant legislative and legal framework.
Effective negotiating and decision making skills.
Ability to consistently produce work of the highest standard even when working under tight timescales and when dealing with competing work pressures.
IT literate with previous experience of working with a case management system.
Excellent verbal and written communication skills and confident in dealing with staff at all levels of the Firm.