Professional Development Manager
This role is part of a new team in General Qualifications (GCSE & A-level) Product Management which will focus on ensuring our training proposition is high quality and fit for purpose to retain and attract new centres. The team is made up of three roles, who will work closely together to manage all UK and International General Qualifications training events:
Professional Development Manager- who will manage the team, lead on the strategy, develop the training programme, explore and implement new ways of supporting customers and develop compelling propositions with a range of stakeholders
Professional Development Specialist- who is responsible for recruiting, training and quality assuring the freelance trainers we use to write and run our events
Professional Development Coordinator- who is the GQ Product Manager and ‘Training from Pearson’ link for events once they have been set up, will lead on the feedback review project and will support the other two roles in developing the programme and ensuring trainer and pack quality
The role of PD Manager is responsible for developing and product managing designated professional development projects that make it easier for schools, colleges, training providers and employers to implement our qualifications effectively, and that ultimately give Pearson a competitive advantage over its competitors.
To manage the GQ (General Qualifications) training team and lead the broader GQPM teams to plan and deliver a comprehensive training program to support our current centres, support growth targets and develop a compelling PD programme
To maintain a deep understanding of customer needs and market dynamics for professional development through quantitative and qualitative research and analysis of the competitive environment
To lead the GQ training and PD strategy
To develop new professional development propositions that are part of our integrated proposition across free and paid-for and will ensure our customers implement our qualifications effectively
To work with colleagues to provide best-in-class and improving customer experience of professional development
To product manage professional development projects (training events, network events, conferences and e-learning modules) from planning through development to delivery and evaluation
To contribute to the growth strategy of our General Qualifications portfolio and the continual improvement of how we do things as a department and as a wider business. To make our PD offer a key differentiator between Awarding Organisations when customers are making decisions between specifications.
- Leadership and people management
Manage the GQPM training team, supporting and developing them to achieve the teams goals
Work effectively in virtual teams with colleagues across Pearson to ensure a positive working culture, in support of Pearson UK and GQPM divisional strategy
Champion a ‘customer first’ culture across Pearson, ensuring that all decisions are made with reference to the needs of our customers and learners
Lead on departmental initiatives to deliver better service to our customers and learners, and drive growth
Mentor and manage staff as required
- Developing and maintaining sector and market insight
Create and maintain an in-depth evidence base of centre teaching, learning and professional development needs and behaviours in each segment (e.g. schools, colleges, FE) throughout the life of our qualifications and services by undertaking quantitative and qualitative research.
Develop and maintain a deep understanding of competitor activity, specifically (but not necessarily limited to) the PD programmes offered by other awarding bodies and other training providers, tracking and anticipating their activity.
- Developing strategy and propositions, managing budgets, and forecasting
Create propositions that have clear USPs, have a good customer experience, are part of our integrated proposition across free and paid-for, are aligned to our qualifications strategy, have a clear rationale for being free or paid-for and meet financial targets agreed
Track, analyse and respond to competitor activity
Manage opex and capex budgets for designated projects
Lead development of our training and PD strategy
Lead on the financial and strategic planning process, in particular KPIs, budgets and resource plans for designated projects, including pricing models around different types of training and support
Work with colleagues across Pearson to win new business by providing appropriate professional development to support mid-cycle switching, and MAT activity
- Supporting customers through the lifecycle and improving customer experience
Work with colleagues, e.g. PD Specialist, to monitor customer experience of professional development at regular points through the lifecycle (from customer satisfaction tracking to regular, in-depth qualitative insight)
Work with colleagues (e.g. subject teams, Training for Pearson, Sales, Marketing, Customer Services) to provide best-in-class and improving customer experience, to deliver consistently high satisfaction and retention levels, and to grow take up.
Anticipate and meet customer needs better than our competitors, defining and commissioning professional development at launch and throughout the lifecycle as part of a coherent, integrated proposition across free and paid-for
- Briefing, developing and project managing professional development
Plan, commission and budget customer-facing events (e.g. Getting Ready to Teach, Coursework marking, Mocks) and networks that meet the evolving needs of customers and that deliver the approved strategy and propositions to the agreed quality, time and budget.
Work with colleagues (e.g. in PM, GQA) to define requirements for events that are based on strong research and evidence bases and are aligned with our qualifications services strategy
Support colleagues in Marketing in defining and commissioning marketing events, e.g. launch events.
Support colleagues (e.g. PD Specialist) to recruit, train and develop a pool of subject specialists that is capable of writing and delivering excellent professional development
Work with the colleague sponsors of events (e.g. PMs and GQA ) to complete sign off of event content within agreed SLAs for TfP and external stakeholders, e.g. INSET Online and Page BrothersEnsure that we remain within agreed budget parameters for the program
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