Prof, Sales Support - Data and Tools

Posted 4 days ago by Coca Cola European Partners

Company description:

From a secret recipe to a bold idea and very proud traditions, we build the future. Coca-Cola European Partners (CCEP) is a major fast-moving consumer goods business in Europe and the world’s largest independent Coca-Cola bottler. Across 13 countries, our employees make, sell and distribute the world’s most loved drinks brands to more than 300 million people. Some of the brands you will find in our portfolio are Coca-Cola®, Fanta®, Powerade®, Glaceau Vitaminwater®, Monster® and Capri-Sun®.

Leading brands, great people, growth and the reward that comes with it: the raw materials for success are right here. But still, success depends on our skilled management sharing thirst: a thirst for getting more and better from our people and systems, a thirst for pushing limits, and a thirst for the rigour and challenge of a fast moving business

Job description:

Job summary

Support the execution of the Customer Hub plan through providing data to deliver “Insight to Action” and by managing the operational technological tools required.

Job purpose

Responsible for:-

•Asset management. Manage the telephony hardware through working with all levels across own function and relevant IT contacts.

•Manage and deliver all standard required reporting and work with key stakeholders on required bespoke reporting. Challenge any bespoke requests/requirements to ensure that they linked to the business objectives and plan.

•Technical capabilities  - Have the relevant skill set to create, manage and execute required activities.

•Utilising your knowledge and skills to help colleagues find solutions to problems through available technological resources and drive performance and/or operational improvements.

•Workforce Management to ensure that we are able to continually attribute value to all workflows within the Hub through data & insight and assist in effective resource management.

•Support Campaign team capability through the utilisation of Campaign Management and work with stakeholders to develop the most appropriate process & solution. This capability would also include a fully operational understanding of Clicktools as an effective survey and data capture solution.

•Ownership of BCP for platforms that are the responsibility of the Data & Tools team – Genesys & Verint

•Proactively reviewing workload to realise opportunity and efficiency.

•SME for key areas of accountability for Front End Contact Centre solution with a broad understanding of the entire platform in order to ensure the Hub is able to achieve Omni Channel Customer Connectivity

•Development of future technology based solutions at the Hub through project management of system developments or supporting other functions with broader business wide developments.

We value a diverse workforce and welcome you to apply regardless of gender, age or ethnicity.  
We offer you an international workplace with a focus on sustainability throughout our business. Personal development through training, salaries according to market range, pension and of course the possibility to drink as much as you like of our beverages when working.

Only short-listed candidates will be contacted. All applications will be treated in strict confidentiality.
You may join for the brand but you stay for the people!

Job Information:
Location: XXXXX

Reference: 38898674

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