This role exists within a busy call centre environment providing technical advice.
You will be responsible for answering telephone and email enquiries from Europe consumers.
Responsible for providing excellent quality advice in order to meet daily personal and team performance targets.
Respond to customer calls and emails in a timely manner within the required performance targets of the department.
Investigate customer's problems, providing quality, accurate and factual replies; escalating customer queries as required.
Consistently maximise work output through efficient use of time and resources.
Continually improve knowledge of the technologies developed by the company within the associate's area of specialisation.
Identify growing problems and bring these to the attention of a Team Manager or Second Level Technical Support.
Promoting clear communications between company and its customers.
Propose knowledge support articles for all members of the team to use.
Ensure that ISO procedures are observed.
Provide the Marketing department with support during the organisation and execution of shows as required.
Other duties as and when requested by Manager.
- Customer Service