Production Planner/Customer Service Manager

Posted 4 April by Source Appointments Ltd

Our client, a well-established Manufacturing business based in Wolverhampton requires an experienced Production Planner/Customer Service Manager for a permanent contract.


They offer high levels of customer service and satisfaction to all their customers and are capable of meeting, in full, the requirements of a wide range of markets, offering bulk metal finishing processes.


Primary responsibilities include; taking & dealing with customer’s calls & e-mails generally to progress orders, producing production plans to effectively schedule work through the lines, managing and analysing completed production plans for effectiveness, taking appropriate action where required, direct involvement in managing line changeovers to ensure efficient & economic plant operation, managing and planning of old orders, management and training of employees within the Customers Services department, involvement in production based KPI’s e.g. plant efficiency, labour costs etc, visiting customers in response to concerns on occasions and any other duties as assigned.


Key skills required; ability to communicate with customers via meeting, e-mail & telephone, current Driving Licence, ability to work in a team, computer literate with ability to use Microsoft office, knowledge of Production Scheduling in automotive industry and knowledge of metal finishing an advantage. To be considered for this role you must have previous experience within production planning, customer services management and administration in a business to business environment.


The company offer excellent working conditions, onsite parking along with other benefits of working for a large business. Hours of work will be 8.00am - 5.00pm

Required skills

  • Customer Service
  • Production Planning

Reference: 34828331

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