Main Purpose of Job:
To ensure all orders are processed quickly, accurately, and deadlines are met. Manage client expectations and support salesmen.
Head of Production
All suppliers and customers. All departments within AKUMA
Main Tasks of Job:
- Ensure all client deadlines are met
- Ensure all order confirmations are sent the same day as they are received by Account Manager
- Managing client expectations - inform them instantly of any errors/problems that have occurred with their order.
- Prioritising jobs
- Answering the phone
- Working well as a team and within all departments in AKUMA
- Liaising constantly with suppliers - chasing suppliers daily to ensure deadlines are met
- Keeping all supplier spreadsheets up to date daily and accurately
- Keeping up to date job files for each order
- Ensure all orders are paid for prior to production/dispatch (they may be special circumstances which are to be discussed with a Director)
- Producing quotes for incoming leads as well as sorting design briefs for your account manager
- Making meetings with clients on behalf of your account manager
- Have constant communication with the Production Team to ensure that your orders are running smoothly and will hit their deadlines.
- Support salesmen
- Microsoft Excel
- Organisational Skills
- Multi Tasking