Product Trainer Gym Software - Worsley, Manchester

Posted 5 April by Additional Resources Ltd Easy Apply
Product Trainer (Gym Software) - Worsley, Manchester

Salary £25-30,000 DOE

Key skills - Customer-Centric, Digital Mindset, Data Analysis, Confident Speaker, Training, Software Demos, Gym Software

Non-Negotiable:

Need to be very confident with speaking.

Good writing Skills

Extra Pointers:

Training/ Education background

Experience working in a digital company

Knowledge of the fitness industry.

Your key responsibilities:

Training customers on the product via webinars and occasionally on-site

Ensure training documentation is kept up to date with feature releases

Collating and presenting client feedback back to the team

Being responsible for the E-learning platform including creating and maintaining material, and analysing the platform's usage.

Deliver internal training to staff

Analysing customers usage and promoting engagement

Customer experience is at the heart of what we do, and in line with our company values, we want to ensure our customers always feel valued and supported. You must have the ability to educate and maintain engagement, be articulate, and have a drive for customer service. The ideal candidate will be digitally minded and have analytical skills.

Required Skills:

Excellent composition skills- ability to compose grammatically correct and engaging training material

Customer oriented, with the ability to adapt/ respond to different types of characters

The ability to work independently and as part of a team

Digital mindset

Willingness to adapt and be flexible depending on work demands

Confident juggling multiple priorities and organising workload

Data analysis to drive improvements

Engaging and confident speaker, when delivering online and in-person training sessions.

Working Hours:

8.30-5.30, Mon-Fri

Flexible

Team Setup:

Flat Hierarchy

Offshore Team in Poland

1 Fullstack Dev, 1 Senior Developer, 3 Testers

Benefits:

Pension

Gym Membership

Quarterly Trips

Breakfast Provided

Holidays (TBC)

Interview Process:

2 Stages

1 Skype interview

1 Face2Face

Key skills - Customer-Centric, Digital Mindset, Data Analysis, Confident Speaker, Training, Software Demos, Gym Software

Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003

Required skills

  • Data Analysis
  • Customer-Centric
  • Digital Mindset

Reference: 34836974

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