Product Team Manager - Mortgage and Protection
Product Team Manager - Mortgages, Protection and GI
Part of LSL Property Services plc, PRIMIS Mortgage Network are the largest dedicated Mortgage and Protection Network in the UK with some 930 firms as business partners with some 2700 advisors working alongside us.
Due to our long standing charismatic existing Product Team Manager moving on in her career we are keen to recruit a Product Team Manager here within PRIMIS HQ in Solihull.
World Class Service is a key differentiator here at PRIMIS - Our broker partners expect it and deserve it, after all, the brokers are our customers - This must be at the forefront of your mind here at PRIMIS.
The Product Team Manager manages the experts on our very busy in house product desk ensuring our brokers receive service excellence in product support across our networks.
The role involves the management of the operational infrastructure for product and proposition across all networks and to promote and support the maximisation of provider and lender propositions that supports the corporate objectives of LSL FS and their brokers.
Main Responsibilities -
To manage, recruit and develop an expert product support team that provides exceptional customer service to brokers and the wider business in order to impart enhanced expertise, ability and capability in order to drive growth.
Own and resolve complex escalation cases from the network. Resolve and identify risk areas as well as future development for improvement, recommending business change where required.
Work with lender and provider contacts to ensure team expertise in panel offerings, which in turn supports brokers.
Analyse lender and provider MI, in order to identify trends, core opportunities and threats as well as supporting product development activities.
Effectively manage product lines on CRM systems to ensure continuity and prompt payment of proc fees and commission, in addition to satisfying that product recording meets all regulatory requirements in terms of reporting activity.
In conjunction with the Proposition Director manage effective relationships with product support suppliers.
When required deputise for the Proposition Director, maintaining line management and taking responsibility for ongoing high-level relationships within lenders and providers, as well as in internal governance meetings.
Assess, examine and report on the marketplace, competitors and our positioning, in order to enhance our service to brokers and support the recruitment team.
Develop meaningful relationships with counterpart teams in provider and lender organisations, in order to support the network and strengthen relationships.
Essentials attributes -
Excellent knowledge of advice process of financial service products across all product lines
Current and detailed knowledge of intermediary market in financial services
Full knowledge of the regulatory requirements of financial services products
Experience in managing a team effectively
Success in previous account or relationship management roles
Strong understanding of propositions and managing complex cases
CeMap- essential Desirable CII /RO and CeRER
Salary - £43,600 - £48,600 DOE + Bonuses
Monies stated include car allowance
If you are interested in applying for this position please forward your CV with covering letter in confidence to James McNee of the in house recruitment function here at PRIMIS / LSL
We are an equal opportunity employer and value diversity at our company. We do not discriminate on your background or needs, if you require any adjustments to make the recruitment process easier please let us know.
LSL Property Services are dedicated to protecting your data - our Recruitment Privacy Notice can be viewed on the LSL Careers website
- CeMap Qualified
- Financial Services
- Mortgage Brokers
- Mortgage Lending
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