Product Support Specialist

Posted 3 days ago by Talent Point Ltd
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Are you a Product Support Specialist looking for a new challenge? Do you have excellent client facing manner?

Become more technically focused and take on multiple challenges!

This is a position for a Product Support Specialist to join a growing media organisation to support with their growing customer and client base. This role will take on multiple areas of responsibility with your time splitting between a number of different tasks - as this is a growing business there will be the opportunity to specialise moving forward.

At the beginning we would expect this role to contain a lot of Product Support, assisting with e-mail and phone queries to a wide variety of customers - this will allow you to understand the Product in depth. Following on from this you will then begin to take on new responsibilities like customer training sessions, documentation and getting more involved with the development teams.

It will then be up to the Product Support Specialist to decide if you want to get more involved with the customers or internal development teams.

To be successful as a Product Support Specialist you will:

  • Have excellent communication skills - via E-mail, Phone and Face to Face
  • Possess great attention to detail in everything that you do
  • Currently be working in a Client Facing role where you communicate with customers daily
  • Ideally have experience working in Software houses

As a Product Support Specialist with this company you will gain a broad range of cross functional skills within client services. You will gain the opportunity to become more versed with the Software Delivery lifecycle and become more technically minded taking on a challenge similar to a Business Analyst or you can become more client facing and take the Product Trainer route, it's entirely up to you!

This is a great opportunity with a company that will really look after you and help you take your career to the next level.

Apply now to find out more

Talent Point is a Hiring Communications business, working as sole hiring partners with our customer. We've ripped up the rules and torn apart the Product Support Specialist job spec to give you total clarity and visibility, painting a vivid picture (approved twice, both at Line and C-level) of the way this company lives, breathes and behaves, and how your role will look over years not months. We present only three applicants for every vacancy so, where we do represent you, you have a very high chance of securing a role with pre-booked interview times to plan around, in-depth vacancy details and no delays. Are you ready to seriously invest in your progression? Let's design your future.

Talent Point is an equal opportunities employer and no terminology in this advert is designed to discriminate on grounds of gender, race, colour, religion, creed, disability, age, sex or sexual orientation or any other class protected by applicable law.

For information on how Talent Point manages and processes your personal information please see our privacy at

Reference: 37284004

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