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Product Support Specialist - Customer Service / Retail Background

Posted 20 July by Ended

Product Support Specialist (Hyundai) - Customer Service / Retail Sales Background
£18,000 + Competitive benefits

This is an exciting new position and fairly unique in today’s fast paced motor industry.

We are looking for an individual with a positive personality that can demonstrate a customer first mind-set. The Product Support Specialist will be on hand to assist customers, welcoming them to our dealership both on the telephone and in person, and making sure they are directed to the appropriate person to assist with their enquiries, so an excellent telephone manner and smart appearance is a vital for this position.

At busy times, it will also be necessary to provide the relevant vehicle information and arrange for the customer to test drive new and approved Hyundai vehicles, with our sales team.

When it comes to a customer collecting their vehicles, the Product Support Specialist will have liaised with administration and our aftersales team to ensure that everything is ready, so you will need to be organised and methodical.

You can’t repeat a first impression, the Product Support Specialist will assist the sales team with vehicle displays, arranging valeting, understanding the manufacturers standards and ensuring they are adhered to.

Full training both at our dealership and at Hyundai UK will be provided, so some travelling and overnight accommodation that is fully funded by us will be necessary.

We are available to look after our customers six days a week, so Saturday working will be necessary with a day off during the week

Person Specification:

+ Excellent Telephone Manner.
+ Friendly personality
+ Smart Appearance.
+ Organised and methodical.
+ Experienced in customer service.
+ Able to work in a busy team.
+ Administration Experience.
+ Computer literate.

About Us:

We are a family run business supplying, servicing new and used vehicles in North Devon over 10 years. We have grown the dealership from a 3 vehicle showroom into an 8 vehicle state of the art facility with market leading customer service.

We now supply nearly double the market share compared to national dealers and we need to expand our team to cope with demand. We pride ourselves on being a dynamic and enthusiastic team, that all play a part in the success of the business.

About Hyundai:

Hyundai was formed in 1967 and has been leading the way in technology and innovation ever since. Hyundai is now the 4th largest vehicle manufacturer in the world with its brand direction of modern premium under its slogan of 'New Thinking New Possibilities'.

Hyundai's more recent milestones include, the first manufacturer to incorporate Android smart phone integration, the first manufacturer to mass produce hydrogen fuel cell vehicles, the first manufacturer to produce an alternative fuel vehicle with 3 drive trains hybrid, hybrid plug in and electric.

Remuneration package includes:

+ 22 days holiday per annum plus bank/public holidays
+ Competitive basic salary of £18,000 P/A
+ Company pension scheme
+ Manufacturers staff car scheme
+ Plus other benefits as expected of a large organisation
+ Normal working hours will be an average of 40 hours per week.

We are an equal opportunities employer.

You may have worked in the following capacities:
Customer Service Advisor, Customer Service Representative, Service Advisor, Retail Sales, Front of House / Reception.

Interested? Just Apply Below...

In 2005 we ripped up the rule book to deliver a recruitment agency experience that makes everyone feel just that little bit happier. By applying you consent to us processing & passing your application to our client for review for this vacancy only. If your skills match the role you will hear back from us within 2 business days. Good luck, Team RR.

Reference: 32879712

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