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Product Support Engineer

Posted 31 January by Exact Sourcing Ended
Product Support Engineer

Are you looking for a challenging support role with an ambitious software company that gives a great work/life balance?

You will be working for a a highly successful software company based in Cambridge city centre, whose software and cloud services are used by hundreds of millions of people worldwide ranging from home to enterprise environments.

The role

You will be working with a friendly and dynamic Product Support team that provides outstanding technical support to customers who need help using products and services. You will own the customer’s issue from beginning to end and, working with other Engineering teams as necessary, get them up and running as quickly as possible.


- work in a technical role supporting users of applications or software-as-a-service
- are comfortable supporting users via ticketing system, live chat and telephone
- are looking for the next step in your career with a fast-moving organisation
- have a good working knowledge of one or more major platforms (Windows, Mac OS X, Linux)
- relish the opportunity to learn new skills and technologies
- enjoy solving problems
- have excellent oral and written communication skills
- are a team-player but can work on your own initiative as necessary


You will be working for a successful, growing company with a recognised global brand and huge potential and vision. You’ll be compensated with an attractive package & generous benefits, including contributory pension, childcare vouchers and private dental and medical care.

You will be working full time, but our client believes in a healthy work/life balance, so it’s 35 hours per week (Monday – Friday) on a 9am-9pm shift rota, although flexibility may sometimes be required.

To apply

If you think this Product Support Engineer role sounds like the perfect opportunity for you, then we’d love to hear from you! To apply for this Product Support Engineer role, please email with your CV or contact our team on .

We very much look forward to hearing from you and will be reviewing all applications over the next 2 to 3 weeks. If you are selected we will be in contact and if not we will be keeping your details on file for any future vacancies.

Please follow us on Twitter (@ExactSourcing) or ‘like’ us on Facebook to keep updated with any future opportunities.

Exact Sourcing is an equal opportunities employment agency.

Reference: 34361013

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