Product Support Engineer - API SaaS Web app

Posted 4 April by Talent Point Ltd Easy Apply

Are you bored with no progression or development opportunities? Do you deal with API integrations every day but want to expand your horizons and add more variety to your role?

You will definitely get that here!


We are expanding rapidly so joining us as our Product Support Engineer will give you the opportunity to develop your career quickly and get involved in diverse project work. The previous Product Support Engineer transitioned into a Product Manager role in less than 12 months! But we won't limit you: if you want to build a team you can be our new Product Support Team Lead/Product Support Manager. Or perhaps you find that you have a taste for selling to customers and want to transition into a more commercial role? That is certainly an option here.

As our Product Support Engineer you will be in charge of all of our technical Application Support issues around API integrations, connectivity, service limitations and performance.

To succeed in the Product Support Engineer role you need:

- To be an experienced Product Support Engineer with excellent communication skills, being able to explain technical issues to non-technical people.

- With these key skills you will need to explain how you have supported API-related issues to your best ability. Solid understanding of how APIs work: you will be supporting a product that has a number of complex integrations a highly secure robust scalable product dealing with high volume of queries and user traffic. If you have worked on resolving issues around API integrations we will be very excited to speak to you!

- Strong/analytical IT problem-solving skills, e.g. you can articulate how you approach/progress/solve a technical issue. Work with urgency/can deal with high pressured situations.

What you get from us:

As our Product Support Engineer, you will get the opportunity to work autonomously and drive customer satisfaction. We won't make you "climb" a corporate ladder you get to join a team that is growing but still has a very flat structure so you can progress and expand your career as quickly as you wish.

You will get to work on incredibly innovative products in a field that is still expanding massively and is in the news pretty much every day - digital biometrics and ID theft prevention! The challenges that we solve are pretty exciting and you can see directly how they solve everyday issues around IT security!

All of this expansion means you get to join a profitable growing company right before their global growth.

There will be a lot of expectations and responsibilities in the Product Support Engineer role, but you will be an integral part of the business and as such given autonomy, authority, and support. If you like a challenge this is for you! Click apply so you don't miss your chance!

Talent Point is a Hiring Communications business, working as sole hiring partners with our customer. We've ripped up the rules and torn apart the job spec to give you total clarity and visibility, painting a vivid picture (approved twice, both at Line and C-level) of the way this company lives, breathes and behaves, and how your role will look over years not months. We present only three applicants for every vacancy so, where we do represent you, you have a very high chance of securing a role with pre-booked interview times to plan around, in-depth vacancy details and no delays. Are you ready to seriously invest in your progression? Let's design your future.

Talent Point is an equal opportunities employer and no terminology in this advert is designed to discriminate on grounds of gender, race, colour, religion, creed, disability, age, sex or sexual orientation or any other class protected by applicable law.

Reference: 34826447

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