Product Manager Product Training and Digital Service Renewals

Posted 22 February by Pearson UK Featured

Product Manager (Product Training and Digital Service Renewals)


About the team

The UK Schools Science and Digital team is a dedicated, fun, supportive and knowledgeable group of people who work creatively to produce teaching and learning resources for secondary school students and their teachers. We work in a collaborative organisation with people from many job functions working together to create resources which really have impact in classrooms. This role can be based in Oxford or London. Although many of the team are in Oxford, we have regular contact with London team members and some of the team work partly or wholly out of our London offices. You’ll report into the Head of Science and Digital.

About the role

The key focus of this role is ensure the highest level of renewals and customer satisfaction for our Digital Learning Services. You will lead on the development of training for teachers (CPD) wanting to make better use of our digital services in their teaching. Your vision will shape those training materials and you will identify other ways to improve our customers satisfaction of these services. You will run our regular customer experience and Net Promoter surveys to shape our understanding of customer satisfaction and devise action plans for improvement. You will be responsible for managing our associate trainers and to work with them to ensure the highest quality of our training offered.

A day in the life of….

During a typical day here, you can expect to be involved in these activities:

Market understanding

  • Devising and managing market research to test propositions with our core customer segments and hone these propositions to meet market need. This will include desk and field market research. It may also mean drawing on or commissioning academic research.

  • Researching and building your understanding of the UK and International school markets to ensure that everything we do improves learning and is well-researched and evidence-based

Strategy and financial planning

  • Contributing to our annual financial planning processes as required

  • Managing budgets, and if needed P&Ls, working with internal teams to draw together forecasts and costings

Proposition development and execution

  • Presenting publishing updates to the business in regular Product Council/ “brand” meetings

  • Developing commercially successful propositions which deliver real value for teachers and which really work for children

  • Finding key author talent, commissioning content and managing relationships with authors and Series Editors.

  • Quality assurance of content at key points during its development

  • Managing teams of editors to deliver publishing proposals on time, to desired quality and to budget and leading cross-functional teams from across the business involved in product creation

  • Supporting team members to problem solve and building a positive working culture

  • Briefing customer-facing teams (in particular Post-sales Service teams, Sales, Marketing) on products if required

  • Presenting to external stakeholders e.g. teachers, headteachers if required

  • Liaising with Pearson teams outside Learning Services, such as our Technology team as needed to advance the development of a product or service.

  • Monitoring competitor activity and keeping up to date with changes in the Primary school landscape (for example curriculum and policy) to ensure you are developing the best products and services for our customers

Location:The role can be based either from our High Holborn or Oxford offices


Who are we looking for?

You’ll have the following skills and qualities:

  • Digital product management experience ideally gained within the education sector

  • Experience of working with online digital services either in product management of customer facing role

  • An understanding of what constitutes great customer training and experience developing or delivering courses

  • Communication, relationship-building and influencing skills both within the company and with external stakeholders

  • Commercial and financial planning skills: the ability to work with a budget and manage costs and to contribute to financial planning processes

  • Organisational and project management skills: the ability to plan and manage projects and the workload of our associate trainers


  • CPD or Teacher Training experience

  • Strategic thinking skills: the ability to think strategically, identify attractive market segments and key drivers of customer satisfaction

  • Education/teaching experience

  • Digital skills: the ability to work with technology teams to develop the digital part of propositions


Your deadline to apply is4 Marchand we expect first stage interviews to be held in the following 2 weeks.We anticipate this to be a 2 stage interview process.

More great things about working here….

We’ll expect a lot and we know you’ll do great work, so we give a lot back with some of the best benefits in the business. We know that one size doesn’t fit all so our workplace programs meet the different needs of our diverse teams, and their families too. There is a range of options, too many to list here, but when you join you can expect:

  • a starting holiday of 25 days increasing to 30, with options to flex up or down

  • an annual incentive plan

  • generous pension scheme - contributions are double matched by Pearson

  • maternity, paternity, and family care leave as well as Flexible Work policies

  • stock purchase options

  • health plans, and an employee assistance programme for you and your family, to help balance work, family and personal life

Making a greater impact is easy at Pearson. Get involved in our I Made an impACT campaign by volunteering, giving and sharing, or sign up to an event in our Diversity & Inclusion calendar, and check out one of our many Wellbeing at Work initiatives. Just like learning, working here can provide discovery, challenge, inspiration and wonder.

If we sound like a good match for you, or maybe for a friend, we’d love to receive an application. Find out more about how learning makes us, at .


Primary Location: GB-GB-Oxford

Other Locations GB-GB-London


Reference: 34539673

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