Our client is an expanding, creative company in the healthcare sector in Newcastle who are looking to recruit a Product Implementation Consultant. The purpose of the role is to lead, coordinate and deliver successful implementation of service to new and existing clients, working closely with the client and the rest of the team to ensure that our clients’ needs and expectations are met.
These responsibilities include, but are not restricted to:
· Leading and coordinating successful projects to allow new and existing clients to roll out, and make best use of the service
· Gathering and advising on project specific requirements, such as local configuration and localised information, and ensuring that these are effectively deployed. Monitoring customer usage and working with clients to maximise usage.
· Identifying and managing risks in relation to implementation projects.
· Working closely with the team to organise, develop and coordinate structured communication, training and awareness events.
· Representing the clients’ feedback and unmet requirements to the team, supporting the product team in development of new features.
· Managing your own workload, and being accountable for your decisions.
· Undertaking any other reasonable tasks commensurate with your skills and experience.
· Proven analytical and problem solving skills.
· Strong interpersonal skills, with an ability to develop and maintain cordial professional relationships internally and externally.
· Excellent listening and communication skills, including presentation skills.
· A high degree of IT literacy with an enthusiasm for the productive use of IT systems. Note that the role does not require software development or in depth technical skills.
· Ability to deal with all levels of an organisation.
· Ability to work under pressure and manage conflicting priorities.
· Strong organisational skills and attention to detail.
· Proven ability to manage your workload, especially where there are conflicting priorities.
· Able to work autonomously and as part of a team and able to use your own initiative.
Experience & Qualifications
· Proven ability in managing a service based project, ideally in an environment with multiple client roles.
· Substantial relevant vocational experience (5+ years).
· Project or other applicable management experience, ideally gained in a product or service development environment.
· A working knowledge of the healthcare sector.
Salary: £24,000 - £40,000 + excellent benefits.