A Processing Application Support Analyst is required to support and manage all Processing Payment Applications, which are within the production environment. The Processing business is expanding and requires further expertise within the Payments sector to manage TNS’s existing and future customers and Payments solutions.
The Processing Application Support Analyst responsibilities include: -
Processing application ownership, including the availability of the Production environment to all stakeholders.
Liaising with key Processing system 3rd parties and stakeholder including 1st line support Operations teams, to troubleshoot and resolve incidents.
Day to day Incident management and the management of incident tickets. This includes major incidents and working with stakeholders to resolve and quickly returning service. All production incidents
need to be managed through to completion whilst understanding root cause. The proactive management of applications is required to reduce any service or systems impact.
Application housekeeping and maintenance tasks to be managed and implemented on a BAU basis.
Payments application management includes the administration of applications such as ACI Postilion, Lusis Tango and NCR Authentic. These applications are all running within a mixed OS environment - Windows/Linux.
Database management requires support and the administration by the Application Support Analyst currently using MSSQL. This will require writing queries, setup and management of maintenance tasks, administering the database to make sure all indexes and any other DB jobs are efficient, Data retention requires review with validation that Data is backed up.
Responsible for the administration and management of all changes within the Production Processing environment. These included application, OS updates and applying changes or patches to the production
environment. Raising change controls and scheduling changes via the TNS change control system, whilst minimising service impact to the customer.
System and processes will be required for existing and new systems whilst documentation is required for all stakeholders.
System security, which includes interaction with PCI and internal audit/compliance teams. The design and implementation of policies and procedures for supporting and managing all Processing systems whilst ensuring these policies are applied consistently across the Processing systems environment.
Implementing recommendations to achieve PCI requirements.
Disaster Recovery is a key factor of the Processing systems and applications. The Application Support Team are responsible for the documentation, planning, maintenance and carrying out annual invocation of
Processing production and DR systems.
Problem management and the raising of proactive incidents / problems, these are worked on with 1st line support teams, by raising and resolving problem records to minimise service impact whilst
Providing training and knowledge transfers to both members of the Support Team and the 1st line Support team.
- ATM/PoS /EFT/Payment systems and services
- Support and Troubleshooting
- Relational Database (SQL)
- Postilion or similar EFT applications.Customer & Technical Support
- ITIL methodology
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