Process Optimisation Manager

Posted 14 May by Worldpay

Why is our Continuous Improvement team the next step for you?
The continuous improvement team deliver a World Class Operations Excellence into Worldpay UK, including functions of Integration, Continuous Improvement, Project Manager Office, Target Operating Model and Colleague Strategy. We provide significant benefit delivery through integrated performance across revenue, cost and risk. Creating a continuous improvement culture, delivering benefit through application of Lean, Six Sigma and Total Quality Management tools and coaching.

How will you add value on a day-to-day basis?
You'll drive process improvement to increase efficiency, drive revenue growth and reduce cost. Delivering effective process re-engineering will achieve TOM and deliver Continuous Improvement framework. Developing and delivering a DMAIC approach to tactical process improvements is desired but not essential.
We'll need you to track all aspects of change plans, monitor efficiency, delivery and income generation while, managing sustainable growth. Managing dashboards for new processes included.
Understanding best practices across multiple channels and locations within UK Ops is essential to deliver enhanced customer experiences. Using analytical insights and innovation to create simplified processes, which will enhance the customer experience across Community Banking channels.
You'll influence Senior Leadership decisions through formal presentation of project or analytical findings and proposed business cases. We'll need you to engage a wide group of colleagues and third part suppliers including technical CME's to actively support improvement projects, research activity, along with negotiating with Business Partners and Change teams. You'll ensure customer experience enhancements are of good quality and great value for money.
You'll use cause and effect analysis to help predict and drive improvements across UK Operations, and to inform Senior Leadership decision-making. You'll take a significant focus on problem solving using DMAIC approach across the whole of UK Operations with potential impact on all customers. Decision making is based on understanding a root cause; you'll develop improvements through creative thinking and feasibility study; cost/benefit analysis and regular dialogue with relevant sponsor.

What will make you the ideal candidate?
You'll have a proven track record in working across multiple Channels, and of delivery within a service environment. It's essential you have excellent communication skills in order to work effectively with a virtual team. You'll be required to build strong relationships, influence decisions and manage expectations with colleagues at all levels of our business. We'll rely on you to articulate your plans and proposals well and be versatile in your approach to stakeholders. You must respond to challenges about performance. An in depth understanding of products and services provided by Worldpay is crucial. You'll have the ability to manage a number of initiatives concurrently, including change initiatives which require experience of change management and project management principles. Well-developed influencing and negotiating skills will ensure effective outcomes when working with stakeholders across Worldpay. Ideally, you'll be Six Sigma Black/Green Belt trained.

Why Worldpay?
Worldpay has merged with Vantiv Inc. to create a new global leader in payments. The new Worldpay will have the scale, the reach and the resources to take our success story to another level. This move allows us to expand further into high growth markets, deliver innovation at scale and above all, brings together exceptional talent and a shared passion that will help propel us forward to the next chapter of our collective story.

Our technology enables billions of payments to be made each year whether online or in person. Working with customers large and small we help them to take payments quickly, safely and reliably, allowing them to grow their businesses and making your life more convenient in the process.

Required skills

  • Process Optimization

Reference: 35130844

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