Process Improvement Manager
This leading international Legal Professional Services group, t/o £300m+, operating in Europe, Asia and the Middle East, boasts a strong track record of delivering high quality services to a blue-chip portfolio of clients in some of the fastest growing markets in the world. Ongoing expansion has created a new opportunity for a 2:1/1st class graduate with a project/change management or business improvement qualification to undertake a Process Improvement Manager role. Based within a recently established Innovation & Business Change team, with a remit to support key stakeholders in the delivery of business strategy and continuous improvement, your brief includes:
•Supporting the development & maintenance of a corporate Service Excellence Programme
•Analysis of existing processes to identify business improvement activity needed
•Defining scope & scale of key process improvement projects
•Process mapping, analysis & design
•Working with Legal Project Managers to create integrated delivery & business readiness plans
•Supporting implementation & adoption of identified improvements
•Gaining stakeholder input & buy-in through facilitating workshops with senior stakeholders
•Measuring effectiveness of improved processes
•Providing advice on best practice in process design & improvement as required
•Acting as an ambassador for change & a key point of contact for improvement projects
As a 2:1/1st class graduate with a project/change management or business improvement qualification, you will demonstrate significant process improvement experience gained within a Legal or Professional Services environment. The role demands the gravitas to manage and influence key stakeholders, outstanding interpersonal and presentation skills and the ability to develop act as a catalyst for business change. A professional and proactive approach alongside attention to detail and the confidence to deal with complex situations is essential.
Harcourt Matthews is acting as an Employment Agency in relation to this vacancy. Our divisions include Accounting & Finance; HR - Human Resources & Personnel; IT - Information Technology; Pfi/PPP & FM; Procurement & Purchasing; Project Management & PMO; Sales & Marketing.
- Six Sigma
- PRINCE 2
- 2:1/1st class graduate
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