Probation Case Manager

Posted 4 days ago by Interserve

Job Purpose

Proactively manage the rehabilitation of service users to support the overall objective to reduce reoffending across the Community Rehabilitation Company (CRC). Ensure the contract objectives and sentence of the court are delivered through the Interchange Operating Model, including group induction, assessment, management of risk, supervision planning, commissioning and delivery of interventions, including accredited programmes where appropriate. Demonstrate a personalised approach, with a focus on enablers and strengths of the individual.

Key Responsibilities

  • Proactively engage with service users with the aim of sustained rehabilitation
  • Manage a caseload of the less complex/lower risk cases based on evidence-informed assessment/s, including Risk of Serious Recidivism (RSR) score
  • Demonstrate and provide evidence of understanding protected characteristics and working to meet specific requirements
  • Monitor service user progress for the duration made by the court
  • Perform specialist elements of posts on request, e.g., delivery of programmes (accredited/non accredited) and specialist support
  • Comply with, and contribute to, children and adult safeguarding duties, promoting the welfare of children and adults and alerting relevant colleagues and stakeholders should any risk be identified
  • Demonstrate collaborative working within the Flex Team; sharing practice and skills, promoting a team ethos
  • Proactively responsible for developing and maintaining relationships and networks to ensure appropriate support and engagement with service users
  • Actively manage risk and take responsibility for recognising when risks need to be escalated and action taken
  • Responsible for recording and record keeping in line with company policy and procedures
  • Perform other duties commensurate with the post as from time to time may be determined by the line manager, Director or above

Operational Planning and Management

  • Ensure that all case management activities will be undertaken in line with rehabilitation goals, enhancing consistency in delivery of the sentence/contract compliance
  • Contribute and supply information for the court as required, e.g., breach or not guilty plea
  • Responsible for motivating and monitoring the service users’ progress through the Interchange Modules and the elements of their support package
  • Demonstrate Skills for Effective Engagement, Development and Supervision (SEEDS) in day-to-day practice
  • Work flexible hours within the remit of personal contracts or agreed variations, subject to exigencies of the service

Delivery of Programmes

Delivery of the Interchange Model (including the six core modules) as follows:

  • Interact (Assess-sentence plan-implement-review and evaluate-enforcement and referral)
  • Deliver/co-deliver individual and/or group induction; explain (i) the Interchange Model (ii) expectations of sentence and possible consequences of non-compliance; support service user self-assessment
  • Conduct strengths-based assessment linked to co-development and review of the sentence plan
  • Plan and commission services to enable change
  • Maintain clear and timely record-keeping on the Case Management System
  • Access as appropriate the Directory of Services aligned with personalised budgets
  • Monitor progress through Record of Achievement
  • Where necessary commence prompt enforcement action
  • Intervene (Interventions used to support change and deliver the sentence)
  • Refer and signpost service users to relevant supplier in the Directory of Services aligned to a personalised budget
  • Identify and utilise relevant services for protected characteristic groups
  • Identify interventions that promote change and personal development
  • Integrate (Activities designed to engage offenders with their community and access its resources)
  • Understand, engage with and influence local community partnerships for the benefit of service users and local communities
  • Optimise Networks towards sustained rehabilitation
  • Participate in multi-agency forums
  • Delivery of Accredited and Non-Accredited Programmes
  • Deliver accredited programmes to meet Correctional Services Accreditation and Advisory Panel (CSAAP) requirements
  • Deliver/co-deliver non-accredited programmes
  • Motivate service users to engage, comply with and complete accredited programmes and other group work

Finance and Commercial

  • Manage the service user budget when developing service users’ personal rehabilitation plan
  • Ensure performance metrics are achieved through the recording of information in a timely manner, in line with practice guidance and through working as a member of the Flex team to proactively understand and ensure that performance and quality standards are met

Decision Making

  • Use professional judgement whilst exercising all case management duties and assessing and managing risk, escalating appropriately, with auditable evidence in place


  • Foster a positive working relationship with local partnerships, suppliers of interventions and other community resources
  • Provide agencies with relevant service user information where appropriate, including sentence details, risk, and arrangements for addressing non-compliance
  • Collaborate with others to resolve problems and improve ways of working
  • Collaborate with the National Probation Service where appropriate
  • Undertake peer review as part of quality assurance QA role
  • Build an effective working relationship with the service user, adopting a strengths-based approach
  • Build an effective working relationship as a member of the Flex Team, with Treatment managers and other colleagues

Equality and Diversity


Reference: 40549829

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