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You will be responsible for management of a geographically aligned proactive support technical team. The service includes: Responding and resolving hardware and software faults with device and peripherals, run rate Installations, Moves and Changes, Project moves and changes, Plan and manage availability of resources, internal and contract staff to ensure that service and change requirements are met. Contribute to development of End User Devices Strategy and best working practice. Primarily you will manage all elements of proactive support technical provision, including a team of Technical Support Analysts. You will manage fault resolution for End User Device support calls, take ownership of all End User Device support issues as required, maintain and develop the End User Device infrastructure. You must have advanced technical knowledge and a Degree/Diploma in an IT related subject with significant experience in a similar post. The shift pattern for this post is Rotational, 8.00am - 6.00pm. PLEASE READ AND SAVE THE CANDIDATE APPLICATION PACK BEFORE SUBMITTING AN APPLICATION. This post will be closing on the 16th February 2018.