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Pro Active Customer Care Advisor

Pro Active Customer Care Advisor

Posted 5 April by The Work Shop Easy Apply Ended

Pro Active Customer Care Advisor - Millbrook SO15 - £22,000

As a Pro Active Customer Care Advisor, you will be responsible for aiding the prevention of complaints and ensuring that any complaints that are made, are resolved in a timely and professional manner.

Duties for the Pro Active Customer Care Advisor:

  • To be pro-active in contacting customers in order to prevent unwanted contacts and complaints before they arise.
  • To identify and develop processes and procedures to aid the prevention of complaints.
  • To ensure complaints are resolved in a customer focused manner in accordance with agreed standards, whilst ensuring that each brand is represented appropriately.
  • To escalate problems/issues arising to the CRM, or functional manager in an appropriate and timely manner.
  • To adopt administrative policies and procedures to be applied in the resolution of complaints.

Candidate Competencies:

  • 5 GCSE including Maths and English (or equivalent)
  • Strong IT skills
  • Previous customer service and complaint handling experience
  • SAP knowledge is desirable
  • Excellent organisation skills
  • Ability to self-motivate with a sense of urgency
  • Good time management within set tasks including prioritising

The role for the Pro Active Customer Care Advisor role may also suit those searching for: Complaints Handler, Customer Retention, Customer Service, Contact Centre or Call Centre.

As a Pro Active Customer Care Advisor, you will be required to work Monday-Friday 9am-5pm. Full parking is provided and the salary is paying £22,000.

Required skills

  • Advisor
  • Communication Skills
  • Customer Care
  • Organisational Skills
  • Time Management

Reference: 34834032

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