Principal Specialist Service Level Management

Posted 21 September by NHS Business Services Authority

NHS Wales Informatics Service (NWIS) is Wales’ national IM&T strategic organisation. Its primary purpose is to create a set of information and infrastructure services that enable the provision of integrated, person-based information that can be used to join up and improve patient care across the NHS and social care in Wales.

NWIS is responsible for the design, deployment and management of national Information, Communication & Technology (ICT) systems within NHS Wales and provide a range of services to the Welsh Government and NHS Organisations. The organisation is also responsible for setting the standard for health informatics professional development. Now is a great time to join our team due to continued growth as we become the new statutory body for Digital Health and Care in Wales in April 2021.

We have a vacancy for a Principal Specialist (Service Level Management) to be responsible for identifying, negotiating, developing and managing IT Service requirements, Service Schedules, plans and procedures for specific national clinical and non-clinical IT Services.

We are looking for a candidate with in-depth IT service delivery experience and a working knowledge of Infrastructure, Data Centre, and Services Desk best practices when operating in safety critical or regulated delivery environments.

The ideal candidate must have demonstrable experience of IT Service Management and the practices that make up the ITIL framework (with at least an ITIL Foundation qualification).

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Closing date: 27th September 2020

For further details / informal visits contact:

Name Rob LudmanJob title Service Management Team Manager

Email address rob.ludman@wales.nhs.uk

Reference: 40936029

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