PRINCE2 and ITIL Facilitator

Posted 6 April by Deloitte Featured
What impact will you make? The Opportunity

This is an opportunity to join a major financial services company within a growing Training and Knowledge team. The Training and Knowledge Team is formed of three teams; the Admin team, the Content team and the Delivery team. You will work as part of the Delivery Team. You will work with a highly skilled team delivering outstanding learning support to all our offices based within the UK and internationally.

Role description

You will be responsible for the creation of a new Centre of Excellence within Deloitte. The Centre of Excellence is a new venture for the Training and Knowledge team at Deloitte and will involve setting up the Centre of Excellence from the beginning, offering certification programs in Prince2, ITIL and Microsoft Office.

The role will become integral to the overall service delivery excellence through your proactive delivery of outstanding training for our clients.

Location

London

Hours

40 hours per week, Monday - Friday between 7 am and 7pm.

Responsibilities

Establish and build a Centre of Excellence for Deloitte staff and ultimately clients to become certified in a range of qualifications primarily, Prince2, ITIL and Microsoft Office.

  • Create a plan and strategy for building and establishing the Centre of Excellence;
  • Be at the heart of driving marketing campaigns for the COE;
  • Assist with ensuring the firm, you and your colleagues are formally accredited to train and certify our clients with the relevant qualifications;
  • Build administrative processes to support the setup of the testing centre which meets approvals with examining board standard;
  • Provide a professional training environment and you would expect to find if you were to attend certification training at an external venue;
  • If required, establish an internal verification and quality assurance process to ensure candidates are treated fairly and the required training and support is provisioned accordingly;
  • Work with the exam providers to establish a curriculum aligned to Deloitte programs and processes to enable our clients to learn the key requirements for certification;
  • Submit, retrieve and disclose examination results in a timely manner;
  • Ensure client confidentiality is maintained adhering to the Data Protection Act;
  • Ensure examination materials are kept in a secure location as instructed by the examining bodies;
  • Strategically and commercially aware and have ability to build strong client relationships with significant experience of working with demanding clients across a wide spectrum of size and activities;
  • Identifying and supporting cross-centre best practice/training initiatives throughout Deloitte UK;

Requirements

  • Experience in forming a Centre of Excellence or strong experience marketing a new initiative to a business;
  • Must be Prince2, ITIL and Microsoft Office certified;
  • Experience of training Project Management, Service Delivery and Microsoft Office focussed curriculums;
  • Experience in conducting skills assessments and relaying the outcomes to candidates/clients;
  • A genuine interest in technology and business qualifications;
  • Ability to create meaningful reports for management and HR as required.
  • Prince 2 Practioner Level qualified;
  • ITIL Version 3 qualified;
  • Microsoft Office User Specialist to MCAS level;
  • Industry experience across numerous sectors advantageous;
  • Demonstrable experience of marketing new initiatives;
  • Proven track record in training and development and delivery in large, multi-national corporate environments;
  • Strong analytical, facilitation and process mapping skills;
  • Experience of running a certification and accreditation program in-house;
  • Experience of administering examinations;
  • Knowledge of the Data Protection Act and associated responsibilities;
  • Excellent English communication skills both written and spoken;
  • Good understanding of IT functions and their interaction;
  • Ability to effectively communicate key process and technical aspects of role, and impact of wider function at all levels (Assistants, Senior Assistants, Managers, Senior Managers, Directors, Partners);
  • Ability to create informative reports and present the findings at management level;
  • Flexible in approach and delivery, with ability to translate business requirements through to successful implementation with demonstrable, measurable results;
  • Ability to work autonomously and take initiative to resolve issues be anticipating, expecting and accommodating change relating to the service and role alike;
  • Highly organised, methodical approach with excellent attention to detail;
  • Ability to produce technology rich training and support materials in an innovative way;
  • Experience of managing teams desirable;
  • Experience in delivering training in a client focussed training environment.
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Internal Client Services (ICS) contributes to the success of Deloitte through six departments: Clients & Markets, Finance & Legal, Human Resources, IT Services, Property & Corporate Services and the Shared Services Organisation. There is no such thing as a 'typical’ ICS person or job. The work we do is as varied as our people are diverse: administrators, artwork designers, accountants, advisors, audio-visual technicians, business analysts, building surveyors, bilingual secretaries. ICS teams are based across the UK, Switzerland and India, all sharing a common goal of providing outstanding support to Deloitte and its people.

About DeloitteOur Purpose & Strategy

To make an impact that matters for our clients, our people and society - defines who we are and what we stand for. Our purpose provides the foundation for our strategy and our aspiration to be the undisputed leader in professional services: this is not about size, it's about being the first choice. The first choice for the largest and most influential clients, and the first choice for the best talent.

For a full job description please click apply

Requisition code: 145251

Reference: 34844355

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