Practice Support Executive - Real Estate Team

Practice Group / Department:

Job Description

We're Norton Rose Fulbright - a global law firm with over 50 offices and 7,000 employees worldwide. We provide the world’s preeminent corporations and financial institutions with a full business law service. At Norton Rose Fulbright, our strategy and our culture are closely entwined. We know that our expansion will mean little unless it is underpinned by truly global collaboration and we understand that pioneering work only takes place when our people have room to move and think beyond boundaries. As well as the relevant skills and experience, we're looking for people who are innovative, commercial and value the work that they do.

The role

The Practice Support Executive, will provide comprehensive support to one Partner and five fee earners as we well as supporting the wider Real Estate team, working with the PSEs in a one team delivery way. The delivery of high end legal services is becoming more complex and sophisticated. This is driven by new ways of structuring teams, the incorporation of new disciplines like legal project management and the use of new technology. This role will be in our London office, and you will be responsible for providing high value dedicated support to fee earners across the business. The role sits within the Practice Support Office, aimed at ensuring that our fee earners and clients receive the highest quality support and service delivery.

Key Responsibilities

PSE role

• Provide comprehensive business and administrative support, including managing complex diary arrangements and tracking action lists; coordinate client meetings, arrange catering as needed, and support the organisation of conferences, speaker events, interviews, and client training sessions
• Maintain calendars, including scheduling meetings, appointments, and travel arrangements. Exercise discretion in committing time and evaluating needs.
• Coordinate complex travel itineraries involving multiple destinations per trip, often with short-notice changes or additions. Frequently arrange travel for multiple travellers on the same itinerary.
• Act as a liaison between Fee Earners and clients, facilitating smooth communication and prompt resolution of requests.
• Matter lifecycle responsibilities from start to finish.
• Work collaboratively with Marketing & Business Development and the Team Support Manager to support client events, manage mailing lists, maintain accurate client information in InterAction, and update relevant trackers; coordinate ticket bookings for events both locally and internationally.
• Oversee billing processes, including attending weekly WIP meetings to take notes and manage action points; maintain awareness of monthly billing activity, assisting with monthly reporting to clients and ensure timely follow-up.
• Support Resource Management with EPOCH related tasks.
• Proofread documents with attention to detail; knowledge of conveyancing terms and procedures is an advantage
• Assisting with the preparation of internal and external presentations
• Maintain a proactive approach to team needs, demonstrating strong collaboration skills and the ability to build effective relationships with colleagues across departments, including Billing, MBD, Travel, Document Production, PSAs, Resource Managers.

Real Estate focused PSE tasks

• Amend and format legal documents, ensuring alignment with house style (including leases, licences, transfers, contracts, agreements, and reports on title).
• Manage and reconcile residual balances.
• Handle the distribution and processing of Norse Notices.
• Oversee completion processes, including: preparing bank transfer requests, checking interest positions, verifying banking details, sending out completion monies and collating of completed documents for bibles.
• Respond to post-completion queries efficiently.
• Prepare and format PDFs for electronic signature via DocuSign.

Key Skills and Experience

• Proven experience of supporting fee earners in secretarial/PSE positions in legal environments.
• Full comprehension of office management systems and procedures.
• Excellent knowledge of MS Office, particularly Excel, Word, and PowerPoint.
• Exemplary planning and time management skills.
• Ability to multitask and prioritise daily workload, and plan ahead.
• High level of verbal and written communications skills, and ability to deal with people at all levels within the organisation.
• Discretion and confidentiality.
• Solutions-oriented and client service focused.
• Self-starter, confident and not easily flustered.

Diversity, Equity and Inclusion

To attract the best people, we strive to create a diverse and inclusive environment where everyone can bring their whole selves to work, have a sense of belonging, and realize their full career potential.
Our new enabled work model allows our people to have more flexibility in the way they choose to work from both the office and a remote location, while continuing to deliver the highest standards of service. We offer a range of family friendly and inclusive employment policies and provide access to programmes and services aimed at nurturing our people’s health and overall wellbeing. Find more about Diversity, Equity and Inclusion here.

We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams. We strive to create an inclusive and accessible recruitment process for all candidates. If you require any tailored adjustments or accommodations, please let us know here.