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PPI Quality Checker - Glasgow

PPI Quality Checker - Glasgow

Posted 14 February by Diana Duggan UK Limited
Easy Apply Ended

A 'Big Four’ Financial Services firm is seeking an experienced Quality Checker to join a PPI review and remediation project, based in central Glasgow. Initially on a six month contract with Weekend or Day shift patterns available.

Key Responsibilities:

  • Quality checking end to end cases, in line with policies and procedures of the client.
  • Liaise with the change and continuous improvement teams.
  • Coordinate work stream and escalate potential risks.
  • Maintain and manage quality standards.
  • Provide guidance and training to team members.
  • Produce reports, attend management meetings and provide update to Senior Leadership team.

Requirements:

  • At least one year of PPI QA experience minimum.
  • Effective coaching and people management experience.
  • Technical working knowledge of the complaint handling process.
  • Passion for customer service.
  • Excellent verbal and written communication.
  • Investigation and problem solving skills.
  • IT and database proficiency.

The shift pattern is as follows:

Weekend: Thursday 7PM - 7AM, Saturday 7AM - 7PM, Sunday 7AM - 7PM

Day: Monday - Friday 9AM - 5:30 PM

If you are interested in this opportunity, please send your CV to Diana Duggan Associates.

Required skills

  • Financial Services
  • PPI
  • QA
  • Remediation

Reference: 39963591

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