Due to a new and exciting business opportunity, with an innovative "Global Arts Business" we now have an opening for a Customer Service Associate Post Sales
Business Administrators are responsible for providing first time resolutions for customers over the phone and via email. You will be required to deliver a high standard of service based on a detailed knowledge of the customer’s business processes, and with a high level of professionalism. When escalating calls and queries, the situation will need to be clearly and quickly relayed.
You will support a number of business areas, ensuring processes are adhered to and fully compliant.
Excellent verbal and written skills; you must be clear, confident and articulate when speaking to customers and be able to construct a formal email which adheres to grammatical and spelling requirements.
Ability to employ problem solving skills in effort to respond to complex client queries
A methodical approach to work and be highly organized calm demeanour with an ability to multi-task in a high traffic environment
Strong attention to detail
Strong listening and effective questioning skills
A flexible approach, with a can do attitude.
Be numerate and have Excel knowledge
(An interest in the artistic field of work is also favourable but not a requirement)
Graduates; degree level certifications from any background welcomed but not essential
NVQs in Business Administration welcomed but not essential
Operational hours are between 8am-12.30am. Monday to Friday (some Saturday work may be required up to twice a year with notification in advance)
- 20 days holiday + statutory bank holidays
- Excellent Career Opportunities & award winning training programmes
- A fun working environment
- Free NVQ’s onsite
- Reduced Gym Membership
- Eye Care Vouchers
- Pension schemes
- Corporate discounts
- Childcare Vouchers
- Free Fruit Mondays
- Q card - offers discounts for various companies including retail, travel & hospitality
- Communication Skills
- Customer Service
- Telephone Manner
- Written Communication