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Post Sales Customer Service Associate - Maternity cover

Posted 9 March by SiTEL Featured Ended

Due to a new and exciting business opportunity, with an innovative "Global Arts Business" we now have an opening for a Customer Service Associate Post Sales covering maternity leave.

Business Administrators are responsible for providing first time resolutions for customers over the phone and via email. You will be required to deliver a high standard of service based on a detailed knowledge of the customer’s business processes, and with a high level of professionalism. When escalating calls and queries, the situation will need to be clearly and quickly relayed.

You will support a number of business areas, ensuring processes are adhered to and fully compliant.


  • Excellent verbal and written skills; you must be clear, confident and articulate when speaking to customers and be able to construct a formal email which adheres to grammatical and spelling requirements.

  • Ability to employ problem solving skills in effort to respond to complex client queries

  • A methodical approach to work and be highly organized calm demeanour with an ability to multi-task in a high traffic environment

  • Strong attention to detail

  • Strong listening and effective questioning skills

  • A flexible approach, with a can do attitude.

  • Be numerate and have Excel knowledge

  • (An interest in the artistic field of work is also favourable but not a requirement)


  • Graduates; degree level certifications from any background welcomed but not essential

  • NVQs in Business Administration welcomed but not essential


    Operational hours are between 8am-12.30am. Monday to Friday (some Saturday work may be required up to twice a year with notification in advance)


  • 20 days holiday + statutory bank holidays
  • Excellent Career Opportunities & award winning training programmes
  • A fun working environment
  • Free NVQ’s onsite
  • Reduced Gym Membership
  • Eye Care Vouchers
  • Pension schemes
  • Corporate discounts
  • Childcare Vouchers
  • Free Fruit Mondays
  • Q card - offers discounts for various companies including retail, travel & hospitality

Required skills

  • Communication Skills
  • Customer Service
  • Written Communication

Reference: 34648182

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