Polish Speaking Customer Service Advisor / Bookkeeper

Posted 12 February by Military1st

A multichannel online retailer specialising in outdoor and military clothing is looking to recruit an experienced Customer Service Advisor / Bookkeeper who is accurate with an excellent eye for detail as well as being able to work quickly and efficiently in our busy fast paced environment.

Location: Trafford Park, Manchester

Requirements for the Job:

  • Bachelor’s level education or equivalent
  • 2-3 years’ previous experience in customer service role
  • Excellent written English and grammar skills are essential
  • Excellent telephone manner
  • Previous experience working in a Purchase Ledger role
  • Advanced knowledge of Excel
  • Good knowledge of Xero
  • Strong VAT knowledge
  • Great time management and prioritisation skills, with the experience of working within a team and challenging workload
  • Self-motivated, positive and hard working personality able to demonstrate willingness to learn and develop your skills
  • Trustworthy and honest with valid references to support
  • Knowledge of internet and ecommerce environment
  • Knowledge of online marketplaces is essential (eBay, Amazon)
  • Being fluent with working on a computer
  • Must be fluent in Polish

Job Description:

  • Answering incoming emails and calls
  • Answering and responding to customer queries and complaints in the appropriate manner
  • Dealing with orders, deliveries and returns
  • Management of the purchase ledger
  • Submitting Instrastat declarations
  • General administration tasks

Hours of Work (4 week rota):

1st week: 9am to 5.30pm Monday to Friday
2nd week: 9am to 5.30pm Monday to Friday
3rd week: 9am to 5.30pm Monday to Wednesday, 8am to 4.30pm Saturday and Sunday
4th week: 9am to 5.30pm Tuesday to Friday, 8am to 4.30pm Saturday

Application by CV together with a letter describing your interest in this position.

Required skills

  • Bookkeeping
  • Customer Care
  • Customer Service
  • Data Entry
  • VAT

Application questions

Have you experience of working in a purchase ledger role?
Can you speak fluent Polish and English?
Are you able to commute to our Manchester office daily?

Reference: 34108946

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