Polish Speaking Customer Retention Specialist/Inside Sales Executive
Salary £20k Basic + £8k Bonus and Incentives
Location: Slough/Maidenhead Area
NO COLD CALLING
A fantastic opportunity has arisen for a Polish speaking Customer Retention Specialist for a market leading technology focused business based on the outskirts of Maidenhead and Slough. Due to their continued growth and successes not just in the UK but across Europe they are looking for a motivated customer focused individual to join their growing team based out of their superb offices.
This role would ideally suit someone with a strong customer services background ideally having worked in a retention or sales roles previously or is looking to move into the industry, my client is really open to candidates that have worked in different sectors with the most important factors being that they have a good work ethic, honest and reliable and willing to learn.
The purpose of the role is simply to maximise business opportunities generated by e-commerce, subscription renewals, campaigns and upselling activities on a global scale.
Key Responsibilities / Tasks
Responsible for achieving an Inside Sales & Retention target
Ensuring customers and prospects understand the key features and benefits of products
Answering inbound enquires from existing subscribers and prospective customers
Making outbound calls to follow up on leads generated by E-Commerce visitors
Contacting customers opting to not renew their subscription to retain and renew their business
Identifying and maximising upselling opportunities
Providing daily and weekly feedback to Inside Sales & Retention Supervisor on sales activity
Ability to speak Polish and English to a business level
Ideally experience in a Customer services/retention/inside sales role previously
Proven track record of working to targets
Team player, Autonomous, Self-Motivated
Excellent communication skills oral and written
Our client invests heavily in training and development of its personnel, they will ensure that you are given the tools to not only meet your objectives but to surpass them with genuine opportunities to earn more than advertised due to their uncapped bonus structures. The working environment is exceptional with free parking on site, comfortable surrounding with a well-equipped gym on site for its staff to use. This role is perfect for individuals that are great on the phone and don’t want to make cold calls as the leads are all from customers who have enquired about their services and are therefore already potential buyers of their products and services.
If you are a Polish speaker looking to make a positive career move then we would welcome your application, our client is looking to interview straight away with a potential immediate start.
Customer Service/Customer Retention/Polish Speaking/Inside sales/Polish Speaking/Telemarketer/Account Manager
- Communication Skills