Policy Call Handler

Posted 13 November by Unico recruitment
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Policy Call Handler

12 month fixed term contract


Salary: £18,000 p/a

Hours: Monday - Friday 8:30 - 17:00 (1 in 3 Saturdays paid as over time 9:00 - 13:00)


  • Birthday day off
  • Holiday buy and sell scheme
  • Private medical cover
  • Onsite café

Unico Recruitment are working with a company looking for friendly people with customer service experience to join their team.

The Role;

  • Answering calls promptly
  • Liaise with customers both internal and external to the business
  • Resolving customer queries via telephone and emails
  • Apply detailed, up to date knowledge of products and procedures
  • Amending policies
  • Setting up and amending direct debits
  • Maintain an acceptable level of attendance, punctuality and general time keeping


  • Previous call centre experience
  • Previous customer service experience
  • Excellent telephone manner
  • Good attention to detail
  • Good time management
  • Excellent organisational skills
  • PC Literate

Due to a very high number of applications we are unable to come back to every candidate with feedback. If you do not hear from us within 48 hours please assume that you have been unsuccessful on this occasion. Your CV will be registered with us and we will keep you updated with any other positions that may be of interest. However please keep checking our website as new roles will be updated daily, Unico Recruitment wishes you the best of luck in your job search.

Unico Recruitment Ltd operate as an independent recruitment agency with over 20 years of experience supporting clients and candidates nationally across the UK

Required skills

  • Call Centre
  • Customer Queries
  • Customer Service
  • Policies
  • Queries

Reference: 36605862

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