PMO Services Senior Manager

Posted 1 October by Partnership Jobs
Who we are

PwC's Operate delivers operational and managed services solutions to clients across a range of situations often associated with their regulatory, risk and/or compliance agendas. We bring together regulatory insight, highly skilled operational resource and an unrivalled technology offering to provide a high quality and cost effective solution to operational delivery challenges.

Our capabilities stretch across a number of business pillars including Financial Crime Operations, Compliance Operations, Augment and Customer Management. We have almost 1,100 people located in our purpose built, secure delivery centre in Belfast; across our regional offices in London, Manchester, Glasgow and Edinburgh; and on a range of client sites.

About the role

PwC's Operate is seeking an outstanding cross-functional leader to join its PMO Services team. The PMO Services team is responsible for providing governance, monitoring, assurance and standardisation support for programmes across PwC core lines of service and for our global clients. We are looking for an experienced senior programme and portfolio manager; someone who has experience of building a PMO function and generating associated revenue; an influencer and organiser who thrives in a fast paced environment of complexity; is excellent at connecting strategy to execution and can provide high quality solutions to ensure delivery excellence.

The responsibilities of the role are as follows:

  • Support and lead the development, promotion and upsell of the PMO Solutions offering.
  • Drive growth and achievement of key financial and commercial targets and metrics.
  • Develop robust relationships across all lines of service and external client base to secure a successful pipeline of PMO Services work.
  • Lead the growth and development of resource and capability within the PMO team to deliver services successfully.
  • Create best practice up to date PMO Services collateral and case studies to support growth.
  • Utilise appropriate and repeatable technology solutions to support high quality, efficient outcomes.
  • Implement standard and as relevant PM methodologies (e.g. for planning, reporting) and help drive adoption throughout the organisation.
  • Oversee the management, monitoring and reporting of all PMO Service activities; create executive dashboards and present to appropriate boards.
  • Champion adherence to quality management principles throughout all services provided.
  • Represent PwC Operate PMO Services at relevant events and provide challenging thought leadership.

What is in it for you?

  • Varied and challenging work.
  • Opportunities to develop personally and professionally through our training programmes.
  • In addition to the client projects and training, our employees are also rewarded with various other benefits offered as part of your employment.
  • Our dedicated internal Careers Service.
  • Competitive salary plus a potential discretionary bonus (performance related).
  • 25 days standard holiday pro rata, with options to increase this through your benefits package.
  • A flexible benefits scheme that can be tailored to suit your (and your family's) needs. Provision of a group pension plan with additional funding provided by PwC.


You will be based in Belfast, however as a result of our UK footprint and the wide variety of clients and projects, you may be asked to work in other locations within the UK and beyond, sometimes at short notice and sometimes over periods of time. Your desire and ability to do this will be discussed as part of the recruitment process. Candidates who are unable or do not wish to work on projects in other locations will still be considered.

Requirements of the role

Essential skills:

  • Significant experience in project management and/or a management consulting role where generating revenue was a key outcome.
  • Expert knowledge and significant experience of programme and project management. Knows the tools (eg., change management, dependency management, risk management, technology) and when to use them, when not to use them, and when it's time to create new ones.
  • Significant experience of demonstrating strong business and commercial acumen and ability to build out our service offering and a team which is capable of delivering these services in a sustainable and value adding way.
  • Strong influencer who is great at connecting the dots at the portfolio, programme and project levels and can demonstrate the value of our services to new clients.
  • To develop strong collaborative relationships as a trusted advisor for key partner teams to ensure successful execution of initiatives.
  • Comfortable working with, presenting to, and facilitating decisions among senior stakeholders.
  • Able to ask the right questions and challenge the status quo.
  • Proven strength in positions of leadership with the ability to mobilise, inspire, and lead teams.
  • Demonstrated experience designing and leading strategic planning. Able to engage not just on the how, but also the why.

Additional preferred skills

  • Undergraduate degree (e.g. BA, BSc)
  • Previous experience of working in a regulatory driven change environment, a banking, technology or manufacturing environment or IT enabled change environment
  • Any relevant professional qualifications such as PRINCE2, Six Sigma, Lean

Not the role for you?

Did you know PwC offer flexible contract arrangements as well as contingent work (ie temporary or day rate contracting)?

The skills we look for in future employees

All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, 'The PwC Professional' and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships.


Valuing Difference. Driving Inclusion.

We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool because creating value through diversity is what makes us strong as a business, enabling us to solve important problems and deliver

Reference: 40895624

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