Platform Support Executive

Posted 6 April by Sauce Recruitment Ltd

This is a fantastic Spanish speaking Platform Support Executive role working for a highly successful Media distribution company who is a key provider for the broadcast industry in the UK and Internationally.

We are looking for someone who is Fluent in Spanish & English. If you have a third European language, that is a plus!

You will be liaising with global stakeholders assisting with the digital distribution of commercials to broadcasters working with creative agencies, post-houses and broadcasters on a daily basis ensuring orders are completed on time and are accurate. You will be working with Software as a Service (SaaS) platforms.

The Role:

  • First line support for clients and broadcasters
  • Liaising with TV channels, advertising agencies, post production houses on upcoming campaigns for distribution
  • Assisting and resolving users queries
  • Distributing digital copy to broadcasters via in house system for client orders
  • Ensure the CRM system is maintained & up-to-date
  • Quality checking digital files
  • Working closely with the companies abroad offices
  • Working with the software team to find solutions to engineering problems and resolving
  • Ensuring files have been sent and received correctly
  • Continuously monitoring data quality

The Person:

  • Fluent in Spanish and English. A third language is a plus!
  • Degree in Media Communications is highly desirable
  • Exceptional customer service experience with a good sense of humour!
  • Excellent communication and interpersonal skills
  • Experience of delivering support for SaaS (Software as a Service) service in a technology setting preferred
  • Strong IT skills; Word, Excel, Outlook
  • A passion for technology
  • Understanding of electronic file transfer, encoding technologies, video file formats and video tape is desirable but not essential
  • Understanding of television aspect ratios is desirable
  • Highly organised and able to demonstrate excellent attention to detail, working to tight deadlines whilst maintaining a highly level of accuracy

Please note due to this being an international role the hours will vary and be in a shift pattern between Monday - Friday.

This is a great opportunity to join a global technology media business transforming advertising in a great team environment!

If this sounds like a bit of you, please get in touch.

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Required skills

  • Advertising
  • CRM
  • Media
  • Spanish
  • Saas

Application question

Are you Fluent in Spanish?

Reference: 34849341

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