We are currently recruiting for an experienced Planning and Resource Manager to work for a busy Insurance Contact Centre based in Romford Essex.
You will be responsible for producing accurate forecasting, planning, scheduling and management information reporting. working closely with the contact Centre Manager.
Your duties will include
To drive the delivery of resourcing and performance within the call centre
Administrative support along with analysis and reporting
Providing Recruitment forecasting for the Resourcing officer
Management and training of the Real time Analyst
providing, development and support when required
You will ideally be from a Resource Planning background.
- Real Time Analyst
- Resource and Planning
- Recruitment forecasting