Why is our Workforce Planning team the next step for you?
Throughout 2018 Worldpay UK have continued to see significant growth, nowhere is this more evident than our Operational sites in Gateshead (Team valley) and Manchester. 2019 has started in a similar vein and as a result we are looking to recruit an experienced Resource Planning Analyst to our well established team. With a comprehensive benefits package and an opportunity to join the World's biggest payments organisation there is no better time to join us.
How will you add value on a day-to-day basis?
Our people are our most celebrated resource, that's why our Resource Planning Analysts are our 'go to' when our business needs to make key decisions. You will be instrumental in using data to influence operational and strategic decisions over a national scale. You will look to future proof and wherever possible ensure that the wider business has the resource and tools available to provide the exceptional service Worldpay UK have become renowned for. This will include analysis, reporting and recommended actions (including intraday analysis/reporting). You'll alert colleagues and managers to performance issues that may need to be addressed as a matter of urgency by using a range of analytical techniques and drive operational decisions forward.
What will make you the ideal candidate?
In order to be successful within this role you will have worked within a contact centre or back office resource planning function. You will be confident in utilising large data to create detailed plans which you will present to operational stakeholders.
As our business grows, our need to remain adaptable and dynamic becomes more and more important, you will be comfortable managing workloads against challenging and sometimes conflicting deadlines.
Excellent knowledge of Resource Planning Models in MS Excel is required as well experience in using a Workforce Management System.
How is Worldpay changing the world?
We are leaders in modern money. Each and every time you use your debit card or credit card to pay for something, whether online or face-to-face, there's a good chance it happened because of us. On an annual basis our innovations, systems and technology enable billions of money transactions globally. Working with customers large and small, we help them to take your payments quickly, safely and reliably, allowing them to grow their businesses and making your life more convenient in the process. As a leader in global Fin-Tech and the largest London IPO since 2011, this is a great time to join us in building for the next phase of the Worldpay journey.
- Planning Analyst
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