Pet Insurance Claims Assessor

Posted 29 November by Recruitment Solutions (Folkestone) Limited
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Due to successful growth plans within this lovely company located on prestigious Kings Hill, we now have the go ahead to continually recruit for these positions, for the foreseeable future!

The company:

The company specialises in Insurance and the role is positioned within every increasing Pet Insurance Claims Team.

The long term career prospects with this company are outstanding.

The company works to the principals of Treating Customers Fairly or as you would wish to be treated and places a huge emphasis on customer care - NOT SALES!!!!

This client places a huge emphasis on delivering outstanding levels of customer care.

The company also recognises excellence, always promotes from within wherever possible, so genuine opportunities to move into other positions within the organisation in time, enabling you to increase your knowledge.

Extremely friendly, professional and supportive environment in which to work!

What sort of background are we looking for?

We are looking for applicants with either:

  • some previous general insurance related experience


  • veterinary related experience (for example, this could be ideal for either a qualified or unqualified vet nurse, no longer wishing to work in practice, but who has some veterinary terminology experience)

What does the position involve?

These roles are all about a combination of administration and customer care with on the job training provided.

These are NON-SALES positions plus you WILL NOT be working to targets!

Working within a super attractive contact centre setting, as a Pet Insurance Claims Assessor, you will be liaising with members of the general public making their Pet Insurance Claim and ultimately "assessing" the claim within limits of authority (ie. up to a certain maximum limit value wise) in a polite, and professional manner, always working to the principals of Treating Customers Fairly (or as you would wish to be treated).

You will be required to update the in-house system with the claims information and general progress, liaising with colleagues and where required, veterinary professionals over the telephone, to smooth out any queries and completing administrative tasks relating to the claim, ensuring a smooth and satisfactory claims journey, for the client.

What qualities and experience are we looking for in an individual?

- A great attitude and the desire to work as part of a team

- A willingness to learn and develop

- The ability to deliver in terms of customer care

- The ability to communicate politely and professionally over the telephone

- Good administrative capabilities where accuracy and attention to detail is key

- You must enjoy working within a fast paced environment

- A love of animals!

Will training be provided?

Yes! On the job training is provided all within an extremely supportive environment.

Hours of work, salary & benefits

Monday to Friday, 9am - 5pm with a 45 minute lunch break

36.25 hours per week or 7.25 hours per day

£18.5K per annum + very attractive benefits which are too many to mention!

Amazing working conditions!

Please apply by attaching your CV.

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Required skills

  • Customer Service
  • Veterinary
  • Vet Nurse

Reference: 39001904

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