Pet Claims Assessor

Posted 4 November by Workshop Recruitment
Easy Apply

Pet Claim Assessors


Full time 37.5 hours

£20K with salary rising to £23K over 2-3 years

To assist the Pet Claims Assessing Team Leader in ensuring both technical and administration targets and performance standards are consistently achieved.

Responsibilities of Pet Claim Assessor

  • Review incoming forms and ensure pet claims and pre-authorisations are settled within the Service Level Agreements
  • Assessing new and continuation claim submissions by reviewing all claim documentation supplied
  • Collating information from customers and vet practises to assess claims appropriately
  • Ensuring prompt and accurate payment of valid pet claims and querying any anomalies and declining claims that are invalid
  • Identifying potentially fraudulent claims and following agreed process for referral.
  • Ensuring that high levels of customer service is offered through processing of accurate and timely information
  • Maintaining a consistent and energetic approach whilst building rapport with internal and external customer to establish customer relations
  • Establish and maintain effective communication and relationships with all colleagues and customers, whilst promoting a professional image
  • Develop and maintain a competent level of technical, product and system knowledge and be able to explain policy cover in line with terms and conditions
  • Where applicable, to ensure that regulatory requirements are met
  • Understand business issues and recommend solutions to improve
  • Commit to own personal development

Essential Skills of Pet Claim Assessor

  • Vet practice (e.g. vet nurse), medical or pharmaceutical experience or qualifications in these areas
  • Excellent communication skills and strong team player
  • Ability to multi-task
  • High attention to detail
  • Strong data entry and IT skills
  • Flexible attitude to work - willingness to take on new tasks
  • Ability to work on own initiative and remain motivated in a changing working environment

Required skills

  • Medical
  • Vet
  • Pet Claim

Reference: 39289738

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