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Personalised Collections Administrator

Personalised Collections Administrator

Posted 25 May by Santander Operations
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Personalised Collections Adviser - Sheffield - Permanent

About Us

Established in the UK in 2007, Santander Operations (formerly Geoban) provides Operational Services to more than 14 million Santander UK customers (4.6 million 1 | 2 | 3 World customers), and 600,000 business and corporate customers. With over 3,000 employees, based at over 10 UK sites supporting over 800 Santander UK branches.

About The Role

We are currently recruiting for a Collections Adviser to provide detailed and accurate administrative support in our ever growing Collections Support and Personalised Operations team.

You will support Santander’s customers who have fallen into arrears who require a more personal service due to their current situation such as marital dispute, prison, fraud, or loss of a partner, which may affect their ability to pay their monthly commitments. In addition to the personalised case management you will also be responsible for completing litigation checks. This entails a full review of an account history to allow a decision to be made to progress an account for further legal action.

Salary: £17,000 + £500 Flexible Benefit

Hours of work: Full time (35 hours) Monday - Friday 9am-5pm

About You

As an ambassador for the bank you will work alongside your team members to provide an exceptional level of service. You will need to be comfortable with a variety of IT software to ensure you are efficient in processing information. You must have strong attention to detail, a proactive attitude and the ability to work independently.

A background in Financial Services will be ideal.

If you share our purpose to help people and businesses prosper and want to help fulfil our aim to be the best retail and commercial bank, this role could be for you.

For all roles, we offer FANTASTIC benefits!

  • Competitive starting salary + £500 benefit allowance
  • Annual discretionary bonus (dependant on successful performance)
  • Discounts on a wide range of high street retailers
  • Voluntary benefits including Childcare Vouchers, Santander Products and Services, Retail Vouchers
  • Contributory Pension Scheme
  • Optional private health care at a discounted price
  • 25 days annual leave + flexibility to request to buy an additional 5 days per annum
  • Annual voluntary share scheme

Be decisive; apply below.

Reference: 34595545

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