Capital Cash Ltd is the largest franchisor of Cash Converters who are the UKs leading buying and selling retailer and also financial services experts.
Their amazing and unique brand of retail and financial services make their branches exuberant and exciting to work in.
Within the stores they operate Personal Finance Centres offering a wide range of services to meet consumers short term financial needs including Cheque Cashing, Salary advance, Currency, Worldwide Money Transfers and Loans.
They are looking for Personal Finance Centre Managers
As a Personal Finance Manager you will deliver effective and efficient customer service, working collaboratively with team colleagues to maximize personal lending opportunities, minimize repayment arrears whilst driving Personal Finance Centre profitability.
You will be required to:
Promote the approved Personal Finance range of products to customers in accordance with operational policy and legislative guidelines to exceed customer expectation and achieve strategic objectives.
Manage the Cash Advance repayment arrears throughout the outlet-specific customer database.
·Build relationships with new and existing customers to proactively anticipate and address future needs and identify growth opportunities.
·Complete administrative activities in a timely and productive manner to ensure efficient, compliant and profitable operation of the PFC.
·Manage the timely resolution of customer concerns, queries and complaints.
Proactively develop the necessary knowledge and skills required to achieve successful product delivery and provide accurate and current advice and appropriate strategic support to customers and colleagues.
Ideally you will have a financial and/or sales background. You will be customer focused and target driven.
Full training is provided.
Salary £17-20,000 + bonuses
Various locations available - Please send CV for more information
- Customer Service