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Personal Claims Manager - £21,000

Posted 13 February by Think Money Group Easy Apply Ended

We are currently looking to recruit Personal Claims Managers to work within our Debt Solutions business. They will be responsible for making contact with existing customers and assisting them in the process of making a financial claim. Personal Claims Manager analyse data that they have available to see if clients have had a financial product miss-sold to them, and if they have completing the claims process on their behalf. This is predominantly a phone based position, calling out to existing customers, although some administration work is required. Personal Claims Managers will be responsible for, but not limited to:

  • Completing Evidence Forms with clients in a timely and accurate manner, ensuring that all information collected is done so compliantly;

  • Ensuring applications are completed in line with regulatory requirements as stipulated by the MOJ and compliance guidelines;

  • Processing claims and dealing with all paperwork throughout the life of the claim;

  • Liaising with clients, lenders, and third party organisations regarding client applications;

  • Conducting welcome calls to clients within agreed timescales;

  • Undertake any further duties determined as reasonable and necessary in fulfillment of the role.


Starting salary of £21,000

Onsite Gym

Onsite Café & Costa Coffee

23 days holiday

Pension Scheme

This is an ideal entry level opportunity for someone with customer service or financial service experience looking to take that first step in their career within a large financial service organisation.

If you think you have the right skills, drive and motivation to succeed in this role please apply for immediate consideration. Due to the volume of applications being received, only those that demonstrate the necessary skills will be contacted. If you are not contacted by a member of our Recruitment Team within 2 days then you should consider your application as unsuccessful.

Required skills

  • Customer Service

Reference: 34111639

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