Personal Assistant & Financial Services Administrator

My client, a Financial Planning firm-based North of Norwich have a vacancy for a Personal Assistant who will also act as a Financial Services Administrator, as such you must have experience of working in an IFA practice setting ideally working alongside or closely with a Senior Financial Planner.

Main purpose of the role

This role is to support one of the company’s Directors, a qualified and experienced Financial Planner with a wealth of experience and knowledge as well as a large number of clients to service, this role will be to assist them in servicing their clients in the most efficient and professional way.

Key Experience

- You must have relevant industry experience; therefore, you would need to currently or have very recently worked in an IFA practice in a similar role.

- PA experience may be advantageous e.g. organising travel, taking calls and managing emails of a Director.

- You will be an extremely organised and efficient individual with a keen eye for detail able to prioritise your own workload.

- You will be experienced in meeting with clients face to face.

Key Tasks

  • You will assist in the preparation of New Business Files
  • You will submit New Business files as well as the data input of any recommendations made/client details on the back-office system.
  • You will be involved in the post-sale communication, contacting providers for updates
  • You will help manage the review process

- Booking in client reviews (if and when required)

- Completion or management of completion of the portfolio review report

- Action the outcome of the review and audit of the review

  • You will deal with any client change of agency and information collection
  • You will manage the Financial Planners diary including the booking of appointments
  • You will deal with the emails’ of both yourself and the Adviser
  • You will ensure income reconciliation is correct and check income statements regularly
  • You will deal with lead management

- Contacting clients (if and when required)

- Updating the back-office system appropriately

- Feeding back to marketing team or introducer (if required)

  • You will assist foresight with client management/appointment booking (if required)
  • You will answer general queries and requests from clients over the phone and by email
  • You will submit requests to the business support team
  • You will carry out the completion of draft suitability reports

Key Responsibilities

  • You will ensure your Adviser meets with company standard compliance requirements.
  • You will ensure all service levels are met for relevant clients and audited correctly
  • You will ensure you understand their adviser’s business and activity target for the year and log/monitor the relevant figures associated.
  • You will ensure you understand the current business goals & objectives
  • You will ensure that all data added to the back-office system is correct and up to date where available.
  • You will ensure that you understand workload requirements by associated group resources.

Key Knowledge and Skills

  • Understand and demonstrate company standard level of skills on all applicable software systems
  • Understand and demonstrate company standard level of knowledge of internal and regulatory compliance requirements
  • Have suitable knowledge on Money Laundering, the company complaint process and TCF.
  • You will have good Customer relations
  • You will have good IT skills
  • You will have excellent Time Management skills
  • You will have great attention to detail and excellent accuracy
  • You will be able to manage and initiate workload
  • You will have good communication skills and be able to deal with people at all levels


Hours of work - 9:00 - 17:30 Monday to Friday

21 days holiday plus bank holiday

Pension - 3% employee and 6% employer

Qualifications funded and supported

Required skills

  • Financial Planning
  • Financial Planners
  • Financial Administration
  • IFA Experience

Application questions

Are you currently working in a similar IFA based role?
Do you have a minimum of one years experience in a similar role?
Do you possess any Financial Services recognised qualifications?

Reference: 41776298

Bank or payment details should never be provided when applying for a job. For information on how to stay safe in your job search, visit SAFERjobs.

Report this job