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People Engagement Manager

Posted 9 March by Standard Life Ended

Job Title: People Engagement Manager

Salary: Up to £50K DOE

Benefits: Flexible benefits including private health care + non contributory pension + bonus

Location: Edinburgh

Closing Date: 18th of March 2018

Standard Life believe in integrity, innovation and ambition. Our ethos is uncompromising- we do the right thing for our customers and clients. It’s in our DNA. Working together for the right reasons we can achieve great things; for you, for our customers, for the business, and for society as a whole.

We currently have an opportunity for People & Engagement Manager to join our Customer Operations division. As part of the People & Engagement team the successful candidate will lead key streams of work to support the delivery of the Customer Operations people plan, enabling an on-going focus on colleague experience, foundational people activity including: communications, engagement, performance management, recruitment and project delivery. Reporting to the People & Engagement Lead, you will support senior stakeholders in progressing the future people proposition and strategy for Customer Operations.

You will be responsible for developing and owning the delivery of plans to drive all aligned aspects of the People Plan, working in partnership with peers and leaders across Customer Operations to ensure improvements to colleague experience are embedded and sustained.


Deliver a fit-for-purpose communications for Customer Operations, taking into account the needs of a broad and diverse audience
Drive measurable improvement in culture change across Customer Operations, engaging employees at all levels
Create and promote consistent standards for performance management within Customer Operations, working in partnership with the People Function
Design and deliver BAU recruitment processes for demand roles, working with leaders across Operations and stakeholders in the People Function
Manage the Customer Operations Graduate and early career recruitment programme, ensuring we get the right people in the right place with the support they need to be successful.
Deliver processes and interventions which drive a consistent colleague experience by working with business area leaders
Translate central people strategies into practical and tangible actions for Customer Operations that meet overall objectives
Stakeholder management and regular updates/presentation to Customer Operations extended leadership team



Experience of people leadership
Proven ability to translate strategies into meaningful actions that deliver business objectives
Proven ability to drive consistent standards across a complex and diverse business
Strong stakeholder management and influencing skills
Strong communication skills with the ability to engage audiences via comms channels


Experience of working in financial services
Experience of working in a communications environment with understanding of different communication channels
Experience of working in an operations environment, where there are a number of competing demands
Understanding of people policies and processes


Build Relationships
Communication Skills
Delivering Results
Embrace Change
Working Across Boundaries
Impact & Influence


When you work at Standard Life we commit to growing your career and expertise by acknowledging your talent, rewarding you well with competitive salaries, providing you with market-leading benefits and a great working environment. We enjoy investing in your future and will provide support with any required qualifications and training you require to providing an outstanding service for our Customers.

As we grow, you can too. Investing your career with Standard Life means that you are part of a business with a reputation for integrity and a heritage of success. Our people drive us.

We value diversity in our workforce and welcome enquiries from everyone.

Reference: 34646516

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