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Pensions Member Services Administrator - Farnborough, UK

Posted 7 February by Aon Ended

Pensions Member Services Administrator - Farnborough, UK


We’re hiring!


Aon are currently recruiting a Member Services Administrator  to join our team in Farnborough. The Member Services Administrator  will be primarily responsible for: for telephony helpdesk activity including incoming and outbound calls; verifying members and providing access to web services; annuity administration; assisting in governance activities such as risk register monitoring; supplier liaison; preparation of management information reporting; overseeing member-facing quarterly mailings; and operational support tasks for Member Services. 


About Aon


Headquartered in London, Aon Plc is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance.


Aon is an equal opportunities employer.  Aon's recruitment and selection policy ensures the best possible skill mix of colleagues and the highest quality candidates are appointed using objective job-related criteria.


About the Role


As a Member Services Administrator  some of your key responsibilities will involve:


Key responsibilities:
  • To provide administration and operational support as defined in the DC Delegated procedures and Aon Retirement Services procedures.
  • To provide administration and operational support to sales, implementation, investment and consultancy teams. This includes quarterly mailings to members
  • To deal with daily exception reports relating to the daily import of data from Aon’s pension administration provider to TBS and AMS.
  • Assisting in on-boarding individuals wishing to utilise the DC Delegated Products’ range for decumulation purposes.
  • Assisting in on-boarding schemes to DC Delegated services and Aon retirement Services.
  • To ensure that all generic documentation is correctly archived in the appropriate section of Sharepoint, with the appropriate version control, and that a master list of sales and marketing literature is maintained at all times.

  • To provide the Aon Operational Services Manager with adequate data to review the adequacy of Aon’s pension administration providers & Aon’s resourcing of teams performing the Services.
  • To check that Aon’s pension administration providers have submitted all regulatory returns within the relevant timescales.
  • To adequately record all relevant complaints; E&Os and other breaches or incidents in line with specified Company and Operational model policy. Ensure that all reports are received from Aon’s pension administration providers in line with agreed service levels and register them in appropriate storage systems and distribute them to Aon Operational Services Manager for further review.To maintain a full regis...
  • Reference: 34415447

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