The following job is no longer available:
Pensions Complaint Handler

Pensions Complaint Handler

Posted 10 September by Meraki Talent Limited
Easy Apply Featured Ended

Pensions Complaint Handler

3-month FTC

Competitive salary

Edinburgh

Meraki Talent are currently recruiting on behalf of a leading financial services company in London, this is a tremendous opportunity for someone who has previously worked in pensions. The business is experiencing an exciting period of growth and are looking for individuals who are keen to work in a fast paced, professional environment.

Responsibilities of the Pensions Complaint Handler:

  • Manage incoming complaint ensuring that all key complaint targets are met in line with regulatory requirements, assigning work and chase Complaint Investigators where required.
  • Act as a Subject Matter Expert proving guidance and support to Complaint Investigators.
  • Produce Management Information reports, highlighting volumes, trends, open complaint status and any exceptions.
  • Responsible for ensuring that appropriate root cause analysis is carried out within the complaints team in line with regulatory requirements and records are maintained.
  • Competent delivery of investigation and resolution of complaints incorporating effective/courteous handling of all customer communications.

Experience of the Pensions Complaint Handler:

  • Pension complaint handling and investigation experience.
  • Knowledge of Web-Chat, Complaint Management and Investor Servicing Administration.
  • Has handled process administration tasks as well as telephony.
  • Knowledge of FCA Compliance Requirements - advantageous
  • Customer Service, Contact Centre or Financial Services recognised qualifications - advantageous.

Opportunities:

  • Dedicated training that will have you industry ready fast
  • Be part of a highly successful, rapidly growing, global business that is leading the delivery of financial services via cloud computing and partners with some of the world’s largest financial services companies
  • Remuneration and career advancement is based on individual contribution and business impact rather than tenure or seniority
  • We provide significant financial rewards for high performing individuals

By submitting your information, you confirm you have read and understood our Privacy Notice which outlines how we use information we collect about you. Please see our website page headed 'Privacy Notice’ for an explanation about how we use information we collect about you.

Reference: 35510958

Bank or payment details should not be provided when applying for a job. reed.co.uk is not responsible for any external website content. All applications should be made via the 'Apply now' button.

Report this job