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Pensions Client Delivery Manager Sheffield

Posted 6 September by Profile Search & Selection Ltd Ended

Juliette Lister and Lisa Tremlett are currently assisting a TPA who are presently recruiting for a Pensions Client Delivery Manager

What you will do:

  • Managing the client relationship for a portfolio of PM-owned clients, maintaining a clear understanding of the clients requirements through demonstrating a good understanding of all processes and procedures used to satisfy the clients requirements.
  • Liaising with Client Relationship Directors for large clients and AIDB consultants for fully bundled clients, to front the administration service and address any issues.
  • Attending client meetings to present administration reports and address any service issues.
  • Working with the relevant Client Relationship Director, lead all Opportunistic Income generating initiatives for the business unit, holding discussions with clients as appropriate
  • Handle the client interaction on any escalated complex queries, tasks and issues and provide information, advice and support to the business unit and Service Delivery Manager as required.
  • Identify complaints at the earliest opportunity with a positive attitude, addressing the true root cause and implementing effective corrective action in order to prevent re-occurrence.

Your experience will include

  • Exposure in a corporate pensions environment , ideally within a client facing role
  • Strong client management skills and the ability to manage conflicting relationships and or positions in a rational and transparent manner.
  • Ability to develop service delivery plans and continuously monitor activity to achieve objectives
  • Ability to communicate effectively including report writing
  • Ability to work effectively with multiple teams
  • Strong account management skills with the ability to source opportunities
  • Demonstrate an attitude of get it right first time for all customer outputs
  • Flexible to working hours and able to travel when required

This is a Profile Search and Selection vacancy who are operating as an Employment Agency.In order to apply for this position candidates MUST have PENSIONS CLIENT MANAGEMENT EXPERIENCE. Please note as we receive a high volume of applications we are only able to respond to those candidates who are shortlisted.

This role would be suited to any of the following;

  • Pensions Client Development Manager
  • Pensions Manager
  • Pensions Client Delivery Manager


If you are also aware of any friends or colleagues currently working within the industry who are looking for a change within their career, please pass on our contact details and we will endeavour to assist with their search.

Profile Search and Selection are a specialist Pensions and Financial Services recruitment agency with opportunities nationwide - Please feel free to contact us direct should you wish to discuss any further vacancies

Required skills

  • Pensions
  • pensions management
  • pensions client delivery

Reference: 32910238

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