Pensions Administrator

Posted 19 February by Premier

Premier'smulti-award winning third-party pensions administration service has a reputation for quality, innovation and exceptional delivery that is rooted in the quality of our staff.

Designed and built from scratch, our service uses the latest technology available - which means we don’t need to worry about legacy problems. Instead, we are free to concentrate all of our efforts on providing a first class service.

We are seeking a Pensions Administrator to support our pension scheme administration service.

You will personally be looking after a portfolio of administration clients that range in size. It’s a mixed portfolio including that includes some DC, although the majority are DB schemes. At Premier our Administrators look are expected to manage all day-to-day activities across their allocated clients as well as helping to deliver management reports and ad-hoc projects.

Main responsibilities
  • Prioritising work to ensure delivery in accordance with client Service Level Agreements.
  • Processing member events within targets ensuring it complies with internal standards and scheme and legislative rules.
  • Processing scheme events within targets ensuring it complies with internal standards and scheme and legislative rules.
  • Producing letters, emails and reports based on set templates as well as producing bespoke letters and emails where required.
  • Answering incoming calls and resolving queries.
  • Maintain a culture which reflects Premier’s values, and puts the member at the heart of all activities.
  • Attendance at trustee or client meetings.
  • Attending internal and external meetings to provide support and guidance on related client administration issues.
  • Keeping up to date with technical and scheme changes.
  • Participation in ad hoc administration projects/exercises.
  • Identifying and recording non-core fee events.
  • Liaising with contacts to maintain and build strong client relationships.
  • A-Level or equivalent.
  • GCSE English and mathematics (A-C).
  • At least 3 years’ experience of delivering administration services to Defined Benefit pension schemes.
  • Strong technical pensions and legislative knowledge and understanding.
  • Experience of working in a third party administration environment.
  • Strong MS office skills.
  • DPA or equivalent professional qualification.
  • Experience of Profund oPen 2.
  • Experience of Bizflow.
  • Experience of presenting administration reports and interacting with clients/trustees.
Salary and benefits
  • Competitive salary based on experience
  • Group personal pension plan
  • 25 days holiday
  • Flexible working
  • Regular company social events
  • An excellent company culture and a fantastic approach to employee wellbeing and engagement

Required skills

  • DB
  • Pensions

Application questions

Do you have experience of third-party pensions administration?
Have you administered trust based Defined Benefit pension schemes?

Reference: 37314355

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