Pensions Administrator - Corporate
Our medium sized client who specialises in the world of Pensions is looking to recruit a Pensions Administrator to work in their Corporate team. The role holder will work as part of an administration team and fulfil a specific administration role which will be task oriented, carrying out clearly defined activities. KEY RESULT AREAS 1. Work in conjunction with the team to ensure all work is carried out to the highest quality, and within the service levels laid down. 2. Provide support to the line manager to ensure the overall team objectives are met. 3. Take responsibility for individual tasks, and action them within the required timescales. 4. Escalate any problems, mistakes, backlogs, or issues immediately to line manager. 5. Report any breaches or complaints immediately to line manager and to Compliance. 6. Where risks are identified, ensure these are documented and reported to the line manager and compliance. 7. Contribute to process reviews, constantly seeking ways to streamline and improve the way in which we deliver the service. 8. Maintain good business relationships with internal and external customers. 9. Ensure all requests and work received from clients and IFAs are processed in line with laid down procedures, within regulatory timeframes and meet company service levels and standards and service level agreements. 10. Ensure clients receive regular and effective communication which is professional and delivered to the highest standards. 11. Work the necessary hours to ensure work is completed with agreed Service Levels. 12. Maintain and develop good business relationships with internal and external customers. 13. Take responsibility for own development, initiate own Personal Development Plan and achievement of Performance Appraisal objectives. 14. Achieve and maintain competence as required by the Company’s Training and Competence Scheme. KEY INTERFACES/COMMUNICATION Clients/customers. Third party suppliers. IFAs. Compliance and Technical Department. Team members. IT. ATTAINMENTS Experience working in Financial Services. Knowledge of pensions administration service. Knowledge and understanding of UK regulatory requirements. Proficient in the use of Microsoft Office and Excel. Proficient in the relevant pensions systems used. COMPETENCIES Role Specific Good organisation skills and able to prioritise. Numerate. Good interpersonal and relationship management skills. Flexible and adaptable to changing priorities. Attention to detail. Team player.
- Financial Services
- Microsoft Office
- Regulatory Requirements
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